Customer Service Lead – Front Desk & Ops (Glass)

PG Group (Pty) Ltd; George; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading automotive glass company is seeking a Front Desk Manager for their Fitment Centre in George, Western Cape. This role requires managing customer interactions, ensuring compliance with company standards, and contributing to budgetary goals through effective stock control and service management. The ideal candidate will possess strong leadership abilities, customer service experience, and the necessary qualifications in management. PG Glass is an Employment Equity employer and values diversity in their hiring practices.

Qualifications

• Minimum of 5 years' work experience with a strong customer service focus.
• At least 2 years' Fitment Centre experience within PG Glass as a Customer Service Consultant.

Responsibilities

• Manage the front desk of the Fitment Centre.
• Ensure compliance with corporate identity and operating standards.
• Process and administer all internal sales.
• Contribute to company budgets through effective stock control.
• Process claims and liaise with customers regarding payments.
• Maintain high service standards and manage customer expectations.
• Upskill and develop counter staff.
• Identify and elevate potential service detractors.

Skills

Excellent interpersonal and communication skills

Strong telephonic skills

Problem-solving and analytical skills

Ability to identify and implement improved service methods

Business acumen

Leadership skills

Self-starter with high levels of initiative

Education

Grade 12

General Management Level 4 / Supervisory Development Certificate

Tools

SAP

Job description

A leading automotive glass company is seeking a Front Desk Manager for their Fitment Centre in George, Western Cape. This role requires managing customer interactions, ensuring compliance with company standards, and contributing to budgetary goals through effective stock control and service management. The ideal candidate will possess strong leadership abilities, customer service experience, and the necessary qualifications in management. PG Glass is an Employment Equity employer and values diversity in their hiring practices.