Service Advisor

Bonafide Human Capital Pty (Ltd); Sandton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive dealership in Sandton is looking for an experienced Service Advisor. The role requires actively welcoming customers, understanding their needs, and providing excellent service. Responsibilities include managing vehicle check-ins, updating customers on vehicle status, and handling queries. Candidates must have at least 2 years of experience in the motor industry and possess strong communication skills. A valid driver's license and computer literacy are essential to succeed in this role.

Qualifications

• 2 Years experience as a Service Advisor in the Motor Industry.
• Computer literate.
• Valid driver's license.

Responsibilities

• Welcome customers and capture relevant information.
• Check vehicle in with client.
• Follow up on parts ordered and bookings.
• Keep customers updated on vehicle status.
• Handle customer queries and concerns.
• Make out job cards accurately and timeously.
• Arrange hire vehicles for customers.
• Collect payments from customers.

Skills

Customer service skills

Product knowledge

Communication skills

Job description

Our well‑known Flagship automotive dealer client based in Sandton current holds a vacancy for an experienced Service Advisor.

Purpose Of Job

To provide an excellent service by understanding the customer’s needs, providing advice, and offering solutions.

The outcome that is produced is Satisfied Customers and will be considered successful when:

• The customer’s needs/requirements are understood, and expectations are met.
• There is sound product knowledge.
• Personalized service is provided.
• Customers are informed.

Relationships And Personal Activities

Directly responsible to the After Service Manager and Service Manager.

Relationships with company staff.

Main Job Functions

• Welcome customers and capture the relevant information, assuring that client needs are addressed.
• Check vehicle in with client.
• Follow up on parts ordered, and bookings are made to suite customer – daily.
• Keep customers up to date with information on status of the vehicle.
• Handle queries/concerns of customers as per the customers concerned – daily.
• Make out job cards, accurately and timeously and put job cards through for costing – daily.
• Arrange hire vehicles for customers, obtaining the necessary authority to do so.
• Collect Payments from customers that are due, prior to handing back the vehicle.
• Cross departmental disciplines.

Experience

• 2 Years Experience as a Service advisor in the Motor Industry.
• Computer literate.
• Valid Drivers