Administration à Afrique du Sud

Job Location : Gauteng, Johannesburg Deadline : June 05, 2025

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• The Team Lead is responsible for managing an operations team within a designated Operations Functional Area, ensuring the delivery of services to Corporate / Retail Clients on behalf of FNZ.
• Key responsibilities include managing day-to-day operations, regulatory compliance, financial risk management, and overseeing processes within their team's remit.
• The role involves supporting change management initiatives, ensuring effective participation and compliance with FNZ standards.
• Service delivery to clients must meet accuracy, compliance, and KPI standards.
• FNZ acts as an asset custodian, responsible for client asset administration.

• Lead and develop the team to deliver excellent customer service, with a focus on customer satisfaction.
• Manage the team's purpose, ensuring provision of top-tier operational services.
• Utilize management information to monitor team performance against KPIs and SLAs.
• Contribute to strategic planning and support the delivery of technology solutions aligned with business goals.
• Foster a motivating environment, ensuring clear career paths and team engagement.
• Collaborate with global and external stakeholders, including clients, regulators, and partners, to ensure service excellence and compliance.

• Ensure team resilience and compliance with reporting standards.
• Support error management, risk management, and audit processes.
• Participate in operational transformation and continuous improvement initiatives.
• Maintain operational controls to reduce errors and prevent fraud.
• Ensure compliance with legal and regulatory requirements, including acting as an Overseer as per regulations.

• Develop team skills through training, coaching, and feedback.
• Manage performance and address issues promptly with HR support.
• Promote a culture of collaboration, openness, and ethical decision-making.
• Ensure completion of mandatory training and adherence to FNZ conduct standards.

• Provide timely reports to Boards and Committees.
• Participate in governance meetings, ensuring effective outcomes and risk mitigation.
• Engage in change management processes to ensure readiness and successful implementation.

Knowledge & Skills

• Degree or equivalent in finance, business, or a related field.
• Significant operations experience within Wealth Management / Platform industry.
• Proven knowledge of platform industry and client services.
• Previous experience in operations management.
• Extensive industry knowledge, including developments and regulatory frameworks.
• Strong understanding of risk, compliance, and operational policies in financial services.
• UK-specific knowledge of financial regulations such as CASS, COBS, COLL, and SYSC, as well as HMRC regulations.