Firstjob Learner

Rmbwestport; Johannesburg; On-site; ZAR 300 000 - 400 000; Part time

Job summary

A dynamic financial services company in Johannesburg is seeking a part-time learner to undertake formal qualifications while gaining invaluable work experience. The role involves completing assigned tasks to achieve business objectives, developing research and communication skills, and contributing to team goals. Ideal candidates will demonstrate a commitment to continuous improvement and customer service excellence.

Qualifications

• Ability to identify and manage potential risks.
• Understanding of financial processes and operational standards.
• Commitment to personal development and continuous improvement.

Responsibilities

• Deliver assigned tasks to achieve work objectives.
• Communicate with customers effectively and professionally.
• Contribute to process improvements within the organization.

Skills

Research skills

Analytical skills

Communication skills

Education

Registered qualification (formal)

Job description

Job Overview

Part time | Location: Johannesburg | Posted Today | End Date: November 14 | 7 days left to apply (job requisition id: R)

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience. During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area. The Learner will be expected to fulfil all the requirements of the qualification.

Additional work-related training will be provided a required

Additional work-related training will be provided a required

Responsibilities

• Identify and escape potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation's shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction / complaints and takes ownership of the problem.
• Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures.
• Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value "I get better and better".
• Contribute to the team by working together to achieve team goals thereby living the shared value "We strengthens me".
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader.
• Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value "I get better and better".

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below. 14 / 11 / 25 All appointments will be made in line with FirstRand Group's Employment Equity plan.