Sales Support Clerk

HR Genie; South Africa; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service organization is seeking a Sales Support Clerk in South Africa. The role involves providing support to customers, responding to enquiries, and managing customer records. Ideal candidates will have a Matric qualification, customer service experience, and proficiency in MS applications. This is an excellent opportunity for individuals with strong problem-solving and communication skills.

Qualifications

• 1-2 years experience in a customer service or call centre environment.
• Proficient in all MS applications.
• SAP experience will be an advantage.

Responsibilities

• Respond to customer enquiries via phone, email, and in-person.
• Liaise with customers and process orders received.
• Resolve customer complaints and issues effectively.

Skills

Excellent communication skills

Problem-solving ability

Customer focus

Adaptability

Time management

Education

Matric

Customer services diploma

Tools

SAP

MS applications

Job description

SUMMARY :

The Sales Support Clerk is responsible for providing support to customers.

POSITION INFO :

The Sales Support Clerk is responsible for providing support to customers, ensuring their needs are met efficiently and effectively. The clerk will handle various enquiries, assist with registration processes, and facilitate communication between customers and the company. The ideal candidate will possess excellent communication skills, a friendly demeanour, and a strong ability to problem-solve.

Key Responsibilities :

• Respond to customer enquiries via phone, email, and in-person in a friendly and professional manner.
• Liaises with customers / prospects / all Compass personnel
• Process orders received (stock orders and service orders).
• Manage customer records and ensure data is kept up to date in the system.
• Resolve customer complaints and issues effectively, providing solutions in a timely manner.
• Collaborate with other departments to address customer concerns and follow up on outstanding issues.
• Maintain knowledge of company products and services to provide accurate information to customers.
• Monitor customer feedback and report trends to management for continuous improvement.
• Perform administrative duties as assigned, including filing, data entry, and maintaining a neat and organized workspace.

Qualifications and Experience :

• Matric and customer services diploma or any other relevant qualifications will be advantageous.
• 1 – 2 Experience in a customer service / call centre environment
• SAP experience will be advantageous
• Proficient in all MS applications.

Special Competencies :

• Adaptability
• Ability to prioritise and work independently
• Administration
• Communication and visibility
• Continous improvement
• Customer focus
• High attention to detail
• Initiative
• Managing work and team
• Persuasiveness / sales ability
• Planning and organising
• Practical learning
• Quality orientation
• Record keeping
• Time management
• Tenacity
• Technical / professional knowledge