A hospitality service provider in Singapore is looking for a Reservations Executive to handle telephone bookings and manage guest inquiries. This role requires a positive attitude, a commitment to providing exceptional guest services, and the ability to train junior staff. Candidates should have secondary education and be competent in MS Office, while knowledge of the Opera system is advantageous. The position demands availability for shifts, weekends, and public holidays.
Qualifikationen
Positive and keen to learn attitude required.
Passion for exceptional guest service is crucial.
Ability to work shifts, weekends, and public holidays.
Aufgaben
Handle telephone enquiries and accept reservations.
Provide feedback concerning enquiries and firm reservations.
Guide and train the Reservations Agent.
Kenntnisse
Good interpersonal skills
Detail oriented
Multi-tasking
Positive attitude
Communication skills
Ausbildung
Secondary education
Tools
MS Office applications
Opera system
Jobbeschreibung
Duties and Responsibilities
Reporting directly to the Assistant Reservations Manager, the Reservations Executive is directly responsible for handling telephone enquiries, accepting reservations, and inputting the information into the computer system.
Work closely with all Front Office and Sales colleagues, providing lead advice and constant “feedback” concerning both enquiries and firm reservations.
Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
Maintain a professional yet friendly business manner in all guest and client interactions, both personally and in correspondence and on the telephone.
Guide and train the Reservations Agent.
Requirements
Secondary education
A positive and keen to learn attitude
Passion to deliver exceptional levels of guest services
Able to multi-task and detail oriented
Good interpersonal and communications skills
Able to work shift, weekends and public holidays
Competent in MS Office applications.
Knowledge of Opera system will be added advantage.
Interested applicants, please email to Shirlene.teo@accor.com
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