Export Logistics Executive (Customer Service/ MNC)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated individual to handle customer service and export compliance. Responsibilities include direct customer contact, ensuring flight details are provided swiftly, and monitoring shipment statuses. Candidates should have a minimum diploma and 2 years of relevant experience, along with proficiency in Microsoft Office tools. This position requires strong communication skills across various departments to ensure smooth operations. Apply now to join this dynamic team.

Qualifications

• Minimum Diploma.
• 2 years’ experience within the same industry/field.
• Require knowledge of computer (e.g., Excel, Word, PowerPoint).

Responsibilities

• Direct contact with customers, providing friendly and reliable service.
• Ensuring flight details are provided within 1 hour of booking.
• Check export documents compliance for orders.
• Apply for the correct export permits and customs processes.
• Answer calls within 3 rings.
• Monitor onboard status and inform customers of any irregularities.
• Ensure airfreight rates are correct and updated.
• Update on new airline and governmental requirements.
• Submit monthly customer reports on time.
• Liaise with stakeholders for shipment status.
• Ensure all shipments are accounted for according to SOP.
• Work with sales for special arrangements.

Skills

Customer service skills

Document compliance knowledge

Communication skills

Proficiency in Excel and MS Office

Education

Minimum Diploma

Tools

Excel

Microsoft Word

PowerPoint

Job description

Responsibilities

• Direct Contact with Customers with outstanding friendly and reliable service offered
• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking
• Check on the Export Documents Compliance when processing the export work order
• Apply the correct export permit and other export custom processed on timely manner
• To answers all call within 3 ringing tone (without fail)
• Monitor the onboard status without fail and to informed customer on any irregularity
• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team
• Always ensuring that the Airfreight rates apply is correct and updated.
• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement
• Ensure that all monthly customer report is submitted on timely manner without fail
• Liaising with internal and external stakeholders for shipment status and handling
• Ensuring all shipments are duly accounted and arranged as per SOP
• Working with Sales / other function groups for special arrangements

Requirements

• Minimum Diploma
• 2 years’ experience within the same industries / field
• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)

How to Apply

Interested applicants, please click on “Apply Now” or submit your resume to [e-mail]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed tosafeguarding your personal data in accordance with the Personal Data ProtectionAct (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jia Xiang

EA Personnel Reg No: R25158171