F&B Supervisor

243 FOODCOURT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A foodservice establishment in Singapore is looking for a Supervisor to oversee the operations of their foodcourt and coffeeshop. The ideal candidate will manage staff, ensure high service standards, and handle customer interactions. Key responsibilities include overseeing opening/closing duties, managing cleanliness, stock ordering, and addressing customer feedback. Candidates should have experience in food and beverage management and a strong customer service orientation.

Qualifications

• Experience in managing food and beverage service.
• Ability to up-sell and provide personalized customer experiences.
• Proficient in managing cleanliness and safety standards.

Responsibilities

• Oversee all aspects of foodcourt / coffeeshop operations.
• Manage junior staff and ensure tasks are completed on time.
• Handle customer reservations and feedback effectively.

Job description

Job Description & Requirements

The supervisor will oversee all aspects of the foodcourt / coffeeshop in accordance with operation standards. He/she will implement and maintain high standards of F&B service set by the management.

Foodcourt / Coffeeshop Operations

• 1. In charge of opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start and closure of operations.
• 2. Manage junior employees and part timers and to ensure that all tasks assigned in the foodcourt / coffeeshop are carried out on time and according to instructions and standards.
• 3. Manage customer reservations/cancellations in accordance to departmental standards.
• 4. Take food and beverage orders according to customer’s requirements and preferences. Able to provide customers with a personalized dining experience.
• 5. Must be able to up-sell and promote food and beverage offers to maximize sales revenue.
• 6. Manage & ensure the cleanliness of the foodcourt / coffeeshop with the help of the team.
• 7. Ensure necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) are taken at all times.
• 8. In charge of stock ordering and stock check. The supervisor must ensure that all inventory are in order and to report any discrepancy to the management.
• 9. Need to manage customer complaints and feedback tactfully and effectively. Any complaints, incidents or other irregularities need to be reported to management.
• 10. Able to supervise and oversee operations independently with minimal involvement from the management.