Reservations Executive

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality service provider in Singapore is looking for a Reservations Executive to handle telephone bookings and manage guest inquiries. This role requires a positive attitude, a commitment to providing exceptional guest services, and the ability to train junior staff. Candidates should have secondary education and be competent in MS Office, while knowledge of the Opera system is advantageous. The position demands availability for shifts, weekends, and public holidays.

Qualifications

• Positive and keen to learn attitude required.
• Passion for exceptional guest service is crucial.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Handle telephone enquiries and accept reservations.
• Provide feedback concerning enquiries and firm reservations.
• Guide and train the Reservations Agent.

Skills

Good interpersonal skills

Detail oriented

Multi-tasking

Positive attitude

Communication skills

Education

Secondary education

Tools

MS Office applications

Opera system

Job description

Duties and Responsibilities

• Reporting directly to the Assistant Reservations Manager, the Reservations Executive is directly responsible for handling telephone enquiries, accepting reservations, and inputting the information into the computer system.
• Work closely with all Front Office and Sales colleagues, providing lead advice and constant “feedback” concerning both enquiries and firm reservations.
• Assists in maximizing the hotel’s occupancy potential, whilst protecting the hotel’s business mix.
• Maintain a professional yet friendly business manner in all guest and client interactions, both personally and in correspondence and on the telephone.
• Guide and train the Reservations Agent.

Requirements

• Secondary education
• A positive and keen to learn attitude
• Passion to deliver exceptional levels of guest services
• Able to multi-task and detail oriented
• Good interpersonal and communications skills
• Able to work shift, weekends and public holidays
• Competent in MS Office applications.
• Knowledge of Opera system will be added advantage.

Interested applicants, please email to [e-mail]