Operation Manager jobs in Singapore

Company Shuttle Bus pick up from Jurong East MRT

Job Description:

• Responsible for the full operations of branch office, take leads to develop and make necessary succession planning including retaining of high performer.
• Manage staff performance and development, and maintaining a high standard of operational control / audit compliance.
• Increase customers’ satisfaction among all team members, encourages and demonstrates service-based behaviours.
• Oversee the overall operational cost control measures within the warehouse.
• Prepare monthly operations reports (sales, productivity & etc) and budget reports.
• Ensure all daily collections of monies are tally with receipts; monthly collection of due payment are promptly collected from customers’.
• Attend to customers’ complaints and claims and ensure all are resolve in a timely and adequate manner.
• Maintaining standards of health and safety, hygiene and security in the work environment.
• Continuous improvement on operational processes and updating of SOPs.
• Implementation and execution of projects from new clients.
• Producing regular reports and statistics on a daily, weekly and monthly basis.
• Resolve operational issues on a daily basis.
• Responsible for tallying monthly inventory.
• Ensure the stock control systems is up to date and the inventories are accurately recorded within the system.
• Manage company's assets (Packing material, trolley, etc).
• Manage and allocate manpower in the warehouse.
• To ensure productivity targets and other relevant KPIs are met or exceeded.
• Supervise and evaluate staff performance.
• To be the main PIC when liaising with customers, suppliers and relevant departments.
• Attend to enquiries via email and telephone from both the existing & new customers.
• To ensure the warehouse operation is executed within the boundaries of company SOPs.
• Manage contractors/suppliers quotation and negotiation on pricing matters in adherence to ISO requirements.

Requirements:

• Degree or tertiary education in the field of Logistic or Supply Chain Management or in any related discipline.
• At least 3 to 5 years working experience in warehouse management.
• Preferably those who have held middle management positions and worked in FMCG warehouse setting.
• Possess the ability and leadership to manage the overall Warehouse Operation.
• Experience in improving warehouse operation namely: productivity, inventory, accuracy, etc.
• Experience in the development of warehouse SOP.
• Experience in operation management by piece unit.
• Experience in both quality control and quality assurance methods pertain to warehousing.
• Able to analyse and interpret data.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Ability to multi-tasking and operate in a dynamic and changing environment.
• Japanese language skill is an added advantage to liaise with Japanese speaking clients.
• Proficient in 5S methodologies.
• Proficient in Microsoft Office Tools.
• Proficient in WMS and Barcode Operations.