Operation Manager jobs in Singapore

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Strategic insights and Operations team team oversees and grows the Singapore Mobility business (JustGrab, GrabCar, GrabCar Premium etc.). This includes formulating and implementing strategy around demand (passengers), supply (driver-partners), pricing & marketplace, while also undertaking product rollouts and special projects.

We are looking for an enthusiastic individual possessing strong problem solving and analytical skills to join the team. Projects managed by the team often involve creative problem-solving, analysis using large data sets and deriving insights to formulate high-impact solutions.

Get to Know the Role

This job reports onsite at Singapore Grab Office and reports into the Manager, Mass Mobility. You will be working onsite at the Grab One North Office

The Critical Tasks You Will Perform

• Utilize both strategic and analytics toolkits to deliver data-driven business insights and recommendations to senior leaders to act upon (e.g. customer segmentation, demand / supply strategy/initiatives, pricing, marketplace optimization)
• Plan and structure analysis of marketplace issues (e.g. demand, supply, pricing) to optimize for business objectives (e.g. revenue / profit growth, service health)
• Lead high-impact special projects end-to-end involving skills such as problem structuring, analysis, project management, communication & stakeholder management
• Work in a team to solve business-critical issues through rigorous analysis, big picture thinking with consideration for operational detail
• Oversee execution on initiatives with meticulous attention to cross-functional requirements including operations, marketing / communications, driver-partner relations, regulatory compliance etc.
• Collaborate with teams across multiple functionalities including Product, Regional strategy, Partner Operations and Marketing to execute on high-impact initiatives
  
  

Qualifications

What Essential Skills You Will Need

• A bachelor's degree in Economics / Statistics / Business / Information Science / Engineering or a related field
• Minimum 2-5 years of relevant working experience - for example, Consulting, Strategy, Analytics, Business Intelligence roles (especially in tech companies)
• Proficiency in Excel and data analysis; vivid storytelling skills with Powerpoint
• Strong business acumen - ability to articulate complex analyses and translate these to actionable business insights
• Effective communication and collaboration skills
• Basic proficiency in SQL (Python is a bonus)
• Problem solving & can do attitude - Willing to learn quickly and understand the root cause of problems; able to work with a multidisciplinary team to propose creative solutions
• Attention to detail
• High adaptability to change; able to pivot quickly from long-term thinking to immediate action tactical response
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.