Technical Operations Manager

Singtel; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a highly experienced Senior Technical Operations & Project Manager to oversee the deployment and operationalization of advanced cloud services. In this role, you will coordinate with diverse teams to ensure successful project completions. Candidates should possess strong project management certifications, experience with networking and cloud technologies, and excellent communication skills. The position emphasizes collaboration across functions and managing customer interactions effectively.

Qualifications

• Experience working with hypervisors such as VMWare ESXi, OpenStack, KVM, or Nutanix.
• Background in BGP, OSPF, VXLAN, and L2/L3 networking concepts.
• Familiarity with rack mount servers, HCI, and blade servers.

Responsibilities

• Lead the deployment and operationalization of the Singtel Telco Edge Cloud.
• Develop and maintain incident response plans for handling various incidents.
• Monitor customer satisfaction by ensuring efficient operations.

Skills

Agile environment experience

Strong communication skills

Collaboration with cross-functional teams

Education

Operations & Project Management Certifications (PMP, CPM, ITIL)

Tools

VMWare ESXi

OpenStack

Fortinet switches

Cisco switches

Juniper switches

Linux

Job description

We are seeking a highly experienced Senior Technical Operations & Project Manager to join our Software and Infrastructure team within the Enterprise Platforms product group. In this role, you will lead the deployment, and operationalization of the Singtel Telco Edge Cloud, GPU Private Cloud, and associated platform services. You will collaborate closely with cross-functional development, product, business, and architecture teams to drive end-to-end platform deployment and post deployment incident handling.

Technical Operations

• Develop and maintain an incident response plan outlining procedures for handling various types of incidents.
• Ensure all the tickets are resolved by the Operations team within the agreed SLA to the customers.
• Assess and prioritize incidents based on severity and impact.
• Initiate appropriate response actions according to the incident response plan.
• Maintain detailed records of incidents, including their nature, impact, and resolution.
• Use incident data for post-incident analysis and reporting.
• Conduct thorough post-incident reviews to identify root causes and preventive measures.
• Share lessons learned with relevant teams and stakeholders.
• Monitor and enhance customer satisfaction by ensuring smooth and efficient operations.
• Address customer complaints and issues promptly.
• Monthly Operations meeting with customers and incident SLA report submission.

Technical Project Management

• Develop and execute project plans, ensuring timely and successful completion of telco edge cloud projects.
• Define project scope, objectives, deliverables, and timelines.
• Coordinate with cross-functional teams to allocate resources and tasks effectively.
• Possess a deep understanding of telecom technologies, networks, and infrastructure.
• Stay updated on industry trends, standards, and emerging technologies relevant to telecom projects.
• Identify potential risks and challenges associated with private edge cloud deployments and Operations.
• Develop risk mitigation strategies and contingency plans.
• Communicate with internal and external stakeholders, including executives, project team members, vendors, and clients.
• Provide regular project updates and reports, ensuring transparency and alignment with organizational goals.
• Maintain comprehensive project documentation, including plans, schedules, reports, and technical specifications.

Requirements

Operations & Project Management Certifications PMP, CPM , ITIL Certifications

Hypervisors VMWare ESXi, OpenStack, KVM, Nutanix (any 2)

Switches and firewalls Fortinet, Cisco, Juniper or similar

Servers Rack mount servers, HCI, Blade servers

Networking BGP, OSPF, VXLAN and L2/L3 networking concepts

Operating Systems Linux

• Experience working in an agile environment
• Strong written and verbal communication skills.
• Ability to collaborate effectively across various cross-functional teams and groups.