Operations Manager
Key Roles & Responsibilities
Administration & Operations Management:Overseeing daily administrative functions at site offices, managing facilities, utilities, and general workflows.
- Documentation & Record Keeping:Maintaining and organizing all project-related documents, including contracts, permits, licenses, vendor files, reports, and drawings.
- Compliance & Licensing:Managing applications, renewals, and compliance matters with relevant authorities (e.g., MOM, BCA, SCDF), including certifications like ISO and safety standards.
- Procurement & Financial Support:Supervising site procurement, managing petty cash, tracking project costs, checking invoices, processing purchase orders, and assisting with budget reports and cost control.
- Human Resources Support:Assisting with recruitment, onboarding, staff deployment, payroll administration, attendance tracking, and managing employee records and welfare.
- Coordination & Communication:Acting as a primary liaison between site teams, head office, clients, vendors, and subcontractors, and preparing meeting minutes.
- Process Improvement:Analyzing existing processes and developing more effective or efficient administrative strategies and systems.
Requirements
- Possess at least a Bachelor Level Degree in any Field.
- Minimum 3 years of relevant experience in a managerial role, preferably in retail property or mall operations management.
- Experience in Property/Facilities Management, and MCST Management will be an added advantage.
- Good knowledge of building systems (ie. electrical, ACMV, mechanical). Familiarity with statutory and regulatory requirements, including authority submissions. NEA Environmental Control Office certification is preferred.
- Excellent leadership, communication and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Proactive and service-oriented with a customer-first mindset.
- Proficiency in Microsoft Office Suite.
- Ability to manage multiple priorities, meet deadlines and perform effectively under pressure.