Operations Manager (Ambulance Service – Paramedic Experienced)

EMERGENCIES FIRST AID & RESCUE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading ambulance service provider in Singapore is seeking an Operations Manager to oversee the daily operations of their private ambulance service. This role involves managing field deployment of medics, ensuring operational excellence, and compliance with safety and regulatory standards. The ideal candidate will have 3–7 years of operations experience in healthcare, strong leadership skills, and an ability to function in high-pressure situations. Competitive salary and professional growth opportunities are offered.

Benefits

Competitive salary and benefits

Professional growth through leadership and technical training

Opportunity to lead a growing team

Qualifications

• Minimum 3–7 years of experience in operations within ambulance or healthcare environments.
• Experience managing teams in high-pressure or time-critical environments.
• Good understanding of regulatory and safety requirements for medical transport.

Responsibilities

• Lead and manage day-to-day ambulance operations.
• Oversee fleet readiness and operational logistics.
• Supervise a team of medics and paramedics.
• Ensure compliance with medical, safety and regulatory standards.
• Monitor operational KPIs and implement process improvements.
• Liaise with clients and stakeholders for service delivery.
• Drive operational readiness for tenders and events.
• Collaborate on budgeting and resource optimization.

Skills

Leadership

Communication

Problem-solving

Resource planning

Risk management

Job description

About the Role

We are looking for a hands‑on and experienced Operations Manager to lead and manage the daily operations of our private ambulance service. You will oversee field deployment of medics and paramedics, ensuring efficient response, operational excellence, and high standards of patient care.

You will play a key role in resource planning, performance monitoring, and ensuring compliance with operational and regulatory requirements.

Key Responsibilities

• Lead and manage day‑to‑day ambulance operations, including manpower scheduling, dispatching, and on‑ground coordination.
• Oversee fleet readiness, medical equipment, safety and operational logistics.
• Supervise a team of medics, paramedics, and operations staff; provide coaching, mentoring, and performance reviews.
• Ensure all activities comply with medical, safety and regulatory standards, including company operational protocols.
• Monitor operational KPIs (response time, case completion, incident reporting) and implement process improvements.
• Liaise with clients, event organisers, hospitals, and other stakeholders to ensure smooth service delivery.
• Drive operational readiness for tenders, events, and contract renewals.
• Collaborate with management on budgeting, cost control, and resource optimization.
• Be on standby for urgent operational matters or incidents requiring escalation.

Who We’re Looking For

Qualifications & Experience

• Minimum 3–7 years of experience in operations within ambulance, emergency response, or healthcare environments.
• Experience managing teams in high‑pressure or time‑critical operations.
• Strong leadership, communication, and problem‑solving skills.
• Good understanding of regulatory and safety requirements for medical transport or pre‑hospital care is a plus.

Core Competencies

• Team leadership and people management.
• Operational and resource planning.
• Risk and compliance management.
• Analytical and process improvement mindset.
• Clear communicator with strong coordination abilities.

What We Offer

• Competitive salary and benefits, commensurate with experience.
• Opportunity to lead a growing, mission‑driven operations team.
• Exposure to a wide range of medical and event operations.
• Professional growth through leadership and technical training.

How to Apply

Please send your CV through the portal or email [e-mail] for applicationsprocessing. Only shortlisted candidates will be notified.