Executive-Jobs in Deutschland

Responsibilities:

· Provide first-line technical support via phone, email, chat, or helpdesk system.

· Record, track, and manage incidents in a ticketing system.

· Troubleshoot basic hardware/software issues (e.g., email, printing, OS errors).

· Reset passwords, unlock accounts, and assist with user logins.

· Perform workstation setups and peripheral installations.

· Educate users on basic IT practices and tools.

· Manage user accounts, permissions, and policies (Active Directory, Exchange, etc.).

· Assist with software rollouts, updates, and patch management.

· Perform root cause analysis and document solutions.

· Collaborate with Level 3 and system/network teams when needed.

Requirements:

· Diploma/Degree in Computer Science, Information Technology, or equivalent.

· 2+ years in IT support, with hands-on experience.

· Proficient in Windows Server, Active Directory, Office 365, and basic networking.

· Experience with system imaging, antivirus tools, and remote administration.

· Strong problem-solving skills and ability to work independently.