Customer Support Executive

Private Advertiser; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading integrated security solutions provider in Singapore is looking for a dedicated Customer Support Executive. In this full-time role, you will provide exceptional service, handle inquiries, and ensure satisfaction for clients. Requirements include a diploma or degree in a relevant field, strong customer service and problem-solving skills, and the ability to work in a dynamic environment. The company offers competitive salary and benefits, along with opportunities for career advancement.

Benefits

Competitive salary

Performance-based bonuses

Health and wellness benefits

Professional development opportunities

Qualifications

• Strong customer service and problem-solving skills are essential.
• Ability to work in a fast-paced and dynamic environment is necessary.
• Strong written and spoken communication skills in English are required.

Responsibilities

• Gather client information for system setup and assist in user training.
• Handle customer queries and record customer feedback.
• Manage inbound and outbound calls effectively.

Skills

Customer service

Problem-solving

Communication skills

Basic IT literacy

Proficiency in Microsoft Office

Education

Diploma or Degree in Business, Administration, IT or a related field

Tools

CRM / ticketing system

Job description

About the role

We are looking for a dedicated and customer-focused Customer Support Executive to join our team at AGSI in the Toh Guan West Region. In this full‑time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be resolving customer inquiries and issues efficiently and effectively, ensuring a positive experience for all our customers.

What you'll be doing

• System Implementation & Client Onboarding – Gather client information for system setup, liaise with internal teams, assist in user training, and follow up on pending issues until closure.
• Customer Service & Issue Resolution – Handle customer queries, complaints, and provide timely solutions. Record and keep track customer feedback and daily reporting.
• Call Handling & Registration – Manage inbound and outbound calls, including proper logging and call recording in the system.
• Operational and Service Reporting – Provide routine and ad‑hoc service reports and monitor service performance. Identify and elevate operational abnormalities to the technical team.
• Documentation & Data Management – Maintain and update documents such as attendance and daily reports. Check daily report for system enhancement.
• Troubleshooting & User Assistance – Support users with system sign‑ups and provide guidance on system‑related issues.

What we're looking for

1. Diploma or Degree in Business, Administration, IT or a related field
2. Strong customer service and problem‑solving skills
3. Ability to work in a fast‑paced and dynamic environment
4. Strong communication skills in English (both written & spoken). Mandarin proficiency is a plus
5. Basic IT literacy and confidence in using web portals, mobile apps, and CRM / ticketing system
6. Proficient in Microsoft Office (Word, Excel, PowerPoint)
7. Previous experience in a Customer Service – Call Centre role is preferred

What we offer

1. Competitive salary and performance‑based bonuses
2. Comprehensive health and wellness benefits
3. Opportunities for professional development and career advancement
4. Supportive and collaborative work environment

About us

AGS INTEGRATION PTE. LTD. (AGSI) is a leading provider of integrated security and estate management solutions in Singapore, uniting manpower, technology, and operations through intelligent innovation.

Apply now for this exciting opportunity as a Customer Support Executive at AGS INTEGRATION PTE. LTD.