Customer Service Manager jobs in United Arab Emirates

Here is a detailed description of the typical job scope of an Account Executive in the construction industry:

The Account Executive in construction acts as the primary point of contact between clients and the company. They are responsible for generating leads, managing client relationships, negotiating contracts, and ensuring the successful delivery of construction services or products. Their role involves maintaining strong customer satisfaction while driving revenue growth.

1. Client Relationship Management:Build and maintain strong relationships with existing clients to ensure repeat business.
   Act as the main liaison between the client and the company throughout the project lifecycle.
   Address client concerns or complaints promptly and professionally.
   
2. Sales and Business Development:Identify and pursue new business opportunities in the construction sector.
   Generate leads through networking, market research, and outreach efforts.
   Develop proposals and deliver presentations to potential clients.
   
3. Contract Negotiation:Negotiate terms and conditions of contracts with clients to align with company goals.
   Collaborate with legal and project management teams to draft and finalize agreements.
   Ensure contracts are financially beneficial and legally compliant.
   
4. Project Coordination:Work closely with project managers and teams to ensure client requirements are met.
   Monitor project timelines and budgets, ensuring alignment with client expectations.
   Provide regular updates to clients on project progress, milestones, and challenges.
   
5. Market Analysis and Strategy:Analyze market trends, competitor activities, and industry developments to identify opportunities.
   Provide input on pricing strategies, marketing campaigns, and service offerings.
   
6. Reporting and Documentation:Prepare and present sales reports, forecasts, and performance metrics to senior management.
   Maintain accurate records of client interactions, contracts, and project details.
   
7. Team Collaboration:Work closely with internal departments, such as marketing, operations, and finance, to meet client needs.
   Communicate client feedback and insights to improve services and processes.
   
8. Customer Satisfaction:Ensure a high level of client satisfaction by delivering exceptional service.
   Conduct post-project evaluations to gather client feedback and identify areas for improvement.
   

• Educational Requirements:Bachelor’s degree in Business Administration, Marketing, Construction Management, or a related field.
  
• Key Skills:Strong interpersonal and communication skills.
  Sales and negotiation expertise.
  Knowledge of construction processes, materials, and industry trends.
  Proficiency in CRM software and Microsoft Office Suite.
  
• Experience:Proven experience in sales or account management, preferably in the construction or related industry.
  Track record of meeting or exceeding sales targets.
  
• Personal Attributes:Self-motivated and goal-oriented.
  Strong organizational and time-management skills.
  Ability to thrive in a fast-paced, dynamic environment.
  

• Sales revenue and profitability.
• Number of new client acquisitions.
• Client retention and satisfaction rates.
• Timely completion of projects within budget.