Specialist, Service Support

Tokyo Electron Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company seeks a Specialist in Service Support to improve business systems in Singapore. You will analyze operational objectives, create workflow diagrams, and prepare technical reports while managing projects. The ideal candidate has a degree in Engineering, at least 5 years of experience, and is proficient in Microsoft Office. Strong knowledge of Power BI is preferred, and knowledge of Japanese will be an advantage for communication with headquarters in Japan.

Qualifications

• At least 5 years of relevant working experience.
• Knowledge of Japanese preferred for communication with Japan.

Responsibilities

• Review and analyze operational objectives.
• Create workflow charts based on operation requirements.
• Prepare technical reports with business insights.
• Implement continuous improvement to processes.
• Ensure projects meet standards and timelines.

Skills

Proficient in Microsoft Office Applications

Strong communication skills

Good interpersonal skills

Meticulous and organized

Strong knowledge in Power BI

Education

Degree in Engineering or equivalent

Job description

JOB DESCRIPTION

Job Title

Specialist, Service Support

Job Purpose and Content

We are seeking an experienced Specialist, Service Support to join our dynamic team. The ideal candidate will be responsible for supporting the division in reviewing, analysing, and improving business systems and processes.

What you will be doing:

• Review, evaluate and identify operational objectives by understanding the overall business operation (analysing the functions, collecting relevant data and evaluating output requirements)
• Create workflow charts and diagrams based on the operation requirements
• Prepare technical reports with summarised information, highlight relevant business trends and areas for improvement
• Implement continuous improvement to processes and systems through cyclical process of conducting ongoing reviews and analysis
• Identify problems and make necessary control recommendations
• Ensure projects are completed on time, within budget and meet required standards (including activities encompasses planning, coordination, oversight from start to finish, managing resources, budgets, timelines, contracts and communication to stakeholders)
• Prepare and update training materials
• Recommend well-structured data to the management for further analysis
• Conduct ad-hoc investigation or analysis for ongoing/one-time operational issues
• Other duties as assigned

Requirements

• Degree in Engineering or its equivalent
• At least 5 years of relevant working experience
• Proficient in Microsoft Office Applications
• Strong knowledge in Power BI preferred
• Knowledge of Japanese will be an advantage as this role requires regular communication with our headquarter and factories in Japan
• Strong communication and good interpersonal skills
• Meticulous, organized and resourceful team player
• Highly motivated individual who works independently with little supervision

We regret that only shortlisted candidates will be notified.