Specialist, Service Support

Tokyo Electron Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global technology company is seeking a Specialist in Service Support for their Singapore office. The ideal candidate will review and improve business systems and processes, prepare technical reports, and implement continuous improvements. Applicants should have a degree in engineering, at least 5 years of relevant experience, and be proficient in Microsoft Office and Power BI. Strong communication skills are essential, and knowledge of Japanese is a plus. This position offers an opportunity to impact operational effectiveness.

Qualifications

• At least 5 years of relevant working experience.
• Knowledge of Japanese will be an advantage.
• Meticulous, organized and resourceful team player.

Responsibilities

• Review and identify operational objectives for business systems.
• Create workflow charts and process diagrams.
• Prepare technical reports summarizing business trends.

Skills

Proficient in Microsoft Office Applications

Strong communication skills

Good interpersonal skills

Technical reporting

Data analysis

Education

Degree in Engineering or its equivalent

Tools

Power BI

Job description

JOB DESCRIPTION

Job Title – Specialist, Service Support

Job Purpose and Content

We are seeking an experienced Specialist, Service Support to join our dynamic team. The ideal candidate will be responsible for supporting the division in reviewing, analysing, and improving business systems and processes.

Responsibilities

• Review, evaluate and identify operational objectives by understanding the overall business operation (analysing the functions, collecting relevant data and evaluating output requirements)
• Create workflow charts and diagrams based on the operation requirements
• Prepare technical reports with summarised information, highlight relevant business trends and areas for improvement
• Implement continuous improvement to processes and systems through cyclical process of conducting ongoing reviews and analysis
• Identify problems and make necessary control recommendations
• Ensure projects are completed on time, within budget and meet required standards (including planning, coordination, oversight from start to finish, managing resources, budgets, timelines, contracts and communication to stakeholders)
• Prepare and update training materials
• Recommend well‑structured data to the management for further analysis
• Conduct ad‑hoc investigation or analysis for ongoing/one‑time operational issues
• Other duties as assigned

Requirements

• Degree in Engineering or its equivalent
• At least 5 years of relevant working experience
• Proficient in Microsoft Office Applications
• Strong knowledge in Power BI preferred
• Knowledge of Japanese will be an advantage, as this role requires regular communication with our headquarters and factories in Japan
• Strong communication and good interpersonal skills
• Meticulous, organized and resourceful team player
• Highly motivated individual who works independently with little supervision

We regret that only shortlisted candidates will be notified.