Customer Service Manager à Allemagne

Shift Supervisor

Our client is a world leading tank storage company. They are looking for Shift Supervisor.

The role of the Shift Supervisor includes:

• Lead the team in investigations, troubleshooting and problem solving of incidents and abnormal observations
• Act as SMC (Site Main Controller) for emergencies arising during after office hours until the arrival of the Operations/ Terminal manager
• Lead team on process control, application, process recovery and emergency response
• Ensure reduction in Ship shore variance
• Maintain and own the Terminal Inventory management system
• Support coordination with the commissioning of Industrial plant turn around & planned maintenance
• Coordinate day to day permit to work
• Support Terminal maintenance / out of service / in service inspections
• Day to day compliance with VF and lead team members on compliance
• Lead Team discipline & Mentor and coach team members
• Initiate continuous improvement programs in terminal operations
• Manage day-to-day manpower administration and planning, workflow scheduling, and inter-departmental communication to ensure safe, smooth and efficient operations
• Lead in effective shift briefings and ensure key management objectives are communicated in a timely manner
• Lead Shift team members are trained on the relevant mandatory training
• Support communicate commissioning of new / old facilities prior handing over to the Operations team
• Support new projects and manage contractors and communicate
• Manage and prepare for all audits, e.g. customers, ISO, regulatory, THA and safety audits
• Ensure compliance with Terminal SHEQ and VF by Operations team and contractors (including 3rd party)
• Ensure compliance with regulatory and organizational requirements as a trained PFSO (Port Facility Security Officer), Working at Height supervisor and Permit-to-Work approval
• Compliance with local legislation and company’s standards
• Manage relationships with internal and external customers
• Deliver on customers' expectations and requirements in a timely manner
• Participate in Operation Review
• Address concerns from customers
• Handle Complaint handling
• Manage customer expectation
• Address enquiries from Internal / External customers on the services and managing the expectation
• Train and develop team member in operational competency
• Train, coach and guide Operations team members in performance improvements
• Conduct staff performance review and appraisal
• Ensure completion of staff JCP assessments & follow up on competency gap closures
• Support ACE program as a SME (Subject Matter Expert) trainer
• Manage and develop people to ensure a cohesive and motivated team
• Lead & encourage the Team in a positive manner to adapt to changes in the company direction
• Supervise, train and coach technicians and contractors in activities relating to Operations work
• Assist in talent and succession planning of the workforce
• Manages, motivates and develops staff in the terminal operations department (applicable to Team Leader)

Requirements:

• Degree holder
• 5 years of relevant terminal operations experience in similar industry
• At least 3 years’ experience as a Team Coordinator
• Wealth of hands-on knowledge of terminal operations and in depth site-specific knowledge
• In depth knowledge of products, equipment and a seasoned SHE expert
• Knowledge of safety, health and environmental regulations

Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving Last Drawn Salary for the most recent 2 positions (breakdown of basic salary, allowance, bonuses etc), Expected Basic Salary and availability.

WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED

Manfield Employment Services Pte Ltd (Lic. No: 95C2823)
Posting Personnel: Win Hui
EA Personnel Reg No.: R23115634

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