Shift Manager

WORKLE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A service management company in Singapore seeks a team leader for a petrol station. Responsibilities include ensuring safety, managing daily operations, and providing excellent customer service. The ideal candidate will lead a team, enforce protocols, and drive sales while maintaining efficiency. This role requires flexibility in shifts to ensure operational coverage.

Responsibilities

• Lead a team of service champions to prioritize safety by enforcing policies.
• Oversee day-to-day operations to maintain efficiency and productivity.
• Provide high-quality customer service managing the team.
• Implement and enforce work protocols through staff training.

Job description

General Roles and Responsibilities

• Lead a team of service champions to prioritize safety by enforcing Shell policies and procedures, fostering a culture of safety awareness, and ensuring a safe working environment
• Oversee day-to-day operations at the petrol station to maintain efficiency and productivity
• Monitor and ensure that service champions' uniforms are clean, worn properly, and meet Shell Uniform standards to uphold a professional image
• Provide high-quality customer service in the c-store and forecourt, managing the team to build strong customer relationships and promptly address any issues or feedback
• Manage team members to uphold quality standards, oversee inventory procurement, and ensure the station environment is clean and well-maintained
• Implement and enforce work protocols and procedures through staff training, performance monitoring, and compliance audits
• Lead the team of service champions in engaging with customers, promoting products, and upselling to increase sales in both fuel and c-store revenue
• Flexibility to work various shifts to ensure operational coverage and success of the petrol station

EA License No: 19C9611

EA Personnel Reg No: R25143883 Kwan Sook Yee (Evvie)