Customer Service jobs in Singapore

Duties & Responsibilities:

• Support activities of the direct work group/team, and begin to affect related activities within connected work groups/teams. Working tasks might include:

• Handle customer inquiries and difficult complaints. Handle telephone calls and other correspondence related to orders, shipments, pricing, discounts, product complaints, adjustments, new products, returned goods, and policy and procedures.

• Provide service and support through order entry, order status (promise and ship dates), inquiries, back-order situations, replenishment orders, and promotions.

• Assist in analyzing customer service reports.

• Manage all repeat orders to existing customers.

• Identify and eliminate repetitive problems within standard administration procedures.

Qualifications:

• Minimum of a high school diploma or equivalent; a diploma or certificate in business administration, customer service, or related field is a plus.

• Prior experience in customer service, order processing, or administrative support preferred.

• Knowledge of common office software (e.g., MS Office) and order processing systems.

• Ability to follow standard procedures and guidelines accurately.

• Good verbal and written communication skills to effectively handle customer interactions and correspondence.

• Ability to identify recurring issues and contribute to process improvements within established procedures.

Kindly note that only shortlisted candidates will be contacted.

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