Customer Success & Sales Support Specialist

VWR SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading company in customer service support located in Singapore is seeking a Customer Service Officer (CSO) to build strong relationships with customers and ensure their satisfaction. The ideal candidate will have a diploma or bachelor's degree, preferably with 2-3 years of customer service experience, and will be skilled in SAP and Microsoft Office. The CSO will process orders, resolve issues, and work closely with the sales team to identify opportunities for growth while facilitating efficient communication across departments.

Qualifications

• 2-3 years of customer service relevant experience preferred.
• Experience in international trade or logistics is a plus.

Responsibilities

• Process customer purchase orders and resolve issues.
• Assist the sales team to identify solution selling opportunities.
• Develop strong customer relationships to drive satisfaction.
• Coordinate customer accounts with various internal teams.
• Provide after-sales support and manage customer complaints.

Skills

Good interpersonal and communication skills

Ability to work successfully in a team environment

Good customer service skills

Analytical and problem-solving skills

Self-motivated and demonstrates initiative

Effective communication with Chinese counterparts

Education

Diploma / Bachelor's degree

International trade / logistics major

Tools

SAP

Microsoft Office applications

Job description

A leading company in customer service support located in Singapore is seeking a Customer Service Officer (CSO) to build strong relationships with customers and ensure their satisfaction. The ideal candidate will have a diploma or bachelor's degree, preferably with 2-3 years of customer service experience, and will be skilled in SAP and Microsoft Office. The CSO will process orders, resolve issues, and work closely with the sales team to identify opportunities for growth while facilitating efficient communication across departments.