Customer Service Executive (West Area / 5 Days Work / Sign-on Bonus!) - SS10

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a Customer Service Executive to handle inquiries, complaints, and administrative tasks to enhance customer satisfaction. Key responsibilities include responding to customer requests, managing feedback, and coordinating with internal departments. A diploma in Service Management or Business and at least two years of relevant experience are preferred. This role offers competitive salary and company transport allowances.

Benefits

Company transport allowance

Monday to Friday work schedule

Qualifications

• At least 2 years of relevant experience preferred.
• Experience with customer service databases is a plus.

Responsibilities

• Respond to customer inquiries and service requests promptly.
• Handle customer complaints and follow-up for resolution.
• Provide administrative support related to customer billing.

Skills

Customer inquiry handling

Complaint management

Communication skills

Administrative support

Team coordination

Education

Minimum Diploma in Service Management or Business

Job description

Customer Service Executive

• Location: Tuas
• Company Transport / Transport Allowance $120 if candidate possess own transport
• Monday to Friday (8am to 5pm)
• Basic: $3300 to $3500

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face‑to‑face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow‑up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filing system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.