Assistant Customer Relations Supervisor

SINGLAND MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local management services company in Singapore is looking for a dedicated individual to manage daily operations at the information counter. This role involves supervising customer service staff, handling customer inquiries, and managing gift vouchers effectively. Candidates should possess at least a diploma and have supervisory experience in a customer service or hospitality role. A friendly personality and strong communication skills are essential for success in this position. Potential applicants are encouraged to apply via the company's career portal.

Qualifications

• Minimum 2 years supervisory experience in customer service or hospitality.
• Good oral and written communication skills.
• Pleasant personality and customer handling skills.

Responsibilities

• Responsible for daily operations of the information counter.
• Handle customer inquiries and feedback.
• Supervise customer service officers and train new staff.
• Manage redemption of gift vouchers.

Skills

Customer service expertise

Communication skills

Supervisory skills

Education

Diploma or equivalent

Job description

Responsibilities

• Responsible for daily operations of the information counter, attend to customers enquires and assist with shopping mall’s promotions and redemptions
• Handle face to face and phone calls feedbacks.
• Assist in planning the duty roster and supervising the customer service officers.
• Trains new staff with customer service policies, procedures, and best practices.
• Manages accurate inventory of promotion merchandise.
• Coordinate tenant's request for technical assistance with Security
• Handle daily redemption and settlement of Marina Square Gift Voucher (MSGV) for credit cards reward program.
• Perform mall gift vouchers sales transaction and responsible for reconciliation of daily sales takings.

Requirements

• Minimum ‘N’ / ‘O’ / ‘A’ / Diploma level holder.
• Minimum 2 years supervisory experience in frontline customer service or hospitality industry preferred.
• Good oral and written communication skills.
• Passion for customer service and possess good customer handling skills.
• Pleasant and friendly personality.
• Able to work shifts, weekends, and Public Holidays.

We would prefer for interested candidates to apply directly through our Career portal at https://singland.darwinbox.com/ms/candidate/careers for a faster and more streamlined application process. Thank you.

Singapore Land Group Limited does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee shall be paid in the event a candidate is hired by our Company where no pre-existing agreement is in place.