Customer Service Manager (Beauty & E-Commerce)

MESURE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading beauty and cosmetics company in Singapore is seeking an experienced manager to lead customer service operations across online platforms. The ideal candidate will have a strong background in e-commerce operations and a passion for beauty and skincare. Responsibilities include developing customer service strategies, managing teams, and ensuring customer satisfaction. Experience in luxury or DTC beauty brands is highly preferred.

Qualifications

• Minimum 5 years of managerial experience in customer service or related roles.
• Strong interest in beauty, skincare, and cosmetic brands.
• Proven experience in e-commerce operations.

Responsibilities

• Lead and manage customer service operations across online platforms.
• Develop customer service strategies to enhance customer satisfaction.
• Oversee customer engagement via digital channels.

Skills

Strong communication skills

Leadership skills

Problem-solving skills

Job description

Job Responsibilities

• Lead and manage customer service operations across online and e-commerce platforms
• Develop and implement customer service strategies to enhance brand experience and customer satisfaction
• Oversee customer engagement via e-commerce platforms, social media, CRM systems, and digital channels
• Handle escalated customer issues and ensure timely, professional resolution
• Collaborate with e-commerce, marketing, and operations teams to support online sales growth
• Analyse customer data, feedback, and service performance metrics to drive continuous improvement
• Ensure service standards align with the positioning of premium beauty and cosmetic brands

Job Requirements

• Minimum 5 years of managerial experience in customer service, customer experience, or related roles
• Strong interest and knowledge in beauty, skincare, and cosmetic brands
• Proven experience in e-commerce operations, including online customer management and order processes
• Ability to manage teams, workflows, and performance KPIs
• Strong communication, leadership, and problem-solving skills
• Experience in beauty, luxury, fashion, or lifestyle industries is highly preferred

Additional Information

• Candidates with experience managing customer service in online retail or DTC beauty brands will be prioritised
• This role requires both strategic oversight and operational execution