Head of Customer Service (Startup environment/West)

ACCA Careers; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A premier gymnastics academy in Singapore is seeking a Head of Customer Service responsible for leading a customer service team and ensuring operational excellence. This role requires strong interpersonal and problem-solving skills, along with a proactive approach to team management and service performance. Candidates with experience in customer-facing roles and a passion for creating impactful experiences are encouraged to apply. The position offers permanent employment and opportunities for growth within the enriching services industry.

Benefits

Permanent position

Accelerated growth opportunities

Supportive work culture

Qualifications

• Confident communicator with strong interpersonal skills.
• Self-starter thriving in dynamic environments.
• Experience in customer-facing roles preferred.

Responsibilities

• Coach and inspire a customer service team.
• Oversee CRM and POS systems.
• Report on service performance and productivity.

Skills

Strong interpersonal skills

Problem-solving skills

Data literacy

Leadership potential

Adaptability

Tools

CRM software

POS systems

Excel

Job description

This is a dynamic leadership role overseeing customer experience, and operational excellence in a fast-growing enrichment startup. Ideal for individuals who thrive in fast-paced environments, enjoy coaching teams, and want to make a meaningful impact on business growth and student success.

Client Details

Our client is a premier gymnastics academy dedicated to delivering world‑class training, exceptional service, and a transformative experience for every student. With a focus on excellence, structure, and innovation, the academy offers a meticulously designed gymnastics program led by experienced coaches and supported by state‑of‑the‑art facilities.

Description

Leadership & Team Management

• Coach and inspire a customer service team to deliver exceptional service and drive sales
• Set clear goals and foster a culture of continuous improvement
• Design training programs and standardize best practices through a Customer Service Handbook
• Collaborate with leadership on planning, forecasting, and team performance

Operations & Reporting

• Oversee CRM and POS systems to ensure smooth customer life cycle management
• Identify workflow gaps and lead automation initiatives
• Report on service performance and team productivity

Profile

Role

We are looking for a Head of Customer Service Lead who is driven, resourceful and eager to lead. You should possess the following qualities to thrive in the role:

• A confident communicator with strong interpersonal and problem‑solving skills
• A self‑starter who thrives in dynamic environments and enjoys wearing multiple hats
• Comfortable with data and eager to learn tools like CRM, POS, and Excel
• Experience in customer‑facing roles (e.g., hospitality, education, airlines, concierge) is a plus
• Leadership experience or potential to lead is highly valued

Job Offer

• Permanent position with accelerated growth opportunities.
• Chance to make a meaningful impact in the enrichment services industry.
• Supportive and professional work culture.

If you are ready to take on this exciting challenge as Head of Customer Service, we encourage you to apply today!

To apply online please click the ‘Apply’ button. For a confidential discussion about this role please contact Audrey Ang (Lic No: R22111098/ EA No.: 18C9065) on [phone].