Customer Service jobs in Singapore

World Marketing Group Pte Ltd is hiring a Full time Warehouse Customer Service role in Bedok, Singapore. Apply now to be part of our team.

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Tue morning
  • Tue afternoon
  • Wed morning
  • Wed afternoon
  • Thu morning
  • Thu afternoon
  • Fri morning
  • Fri afternoon
• 2-3 years of relevant work experience required for this role

Established in 1982, World Marketing Group Pte Ltd (WMG) is a licensed Postal Service Operator headquartered in Singapore, specializing in cross-border parcel and mail logistics across Asia. Our strategic network covers Singapore, China, Malaysia, Thailand, Hong Kong, and extends partnerships globally.

• Manage end to end key account management.
• Manage daily customer enquiries and complaints that come in via email and calls, and ensure timely resolution and to maintain good customer service.
• Expedite all critical orders with local subcontract vendors.
• Assist to manage clients and vendors administratively and operationally.
• Assist to manage and oversee projects operationally to ensure full compliance with the SOPs.
• Assist to update SOPs, billing instructions and payment instructions.
• Assist to work on RFQs from clients.
• Assist to prepare invoices.
• Manage the import/export declaration processes.
• Any other projects as and when assigned.

• Minimum Diploma holders or above in any field
• Effectively bilingual in English and Mandarin to liaise with Mandarin speaking stakeholders
• Need to be IT Savvy (especially MS Office tools, Software system)
• Knowledge and experience in logistics with customer service and account management skillsets preferred.
• Commitment to meet tight datelines and reporting requirements
• Mature with excellent interpersonal skills, strong work ethic, independent, entrepreneurial, proactive, and accountable.
• A positive attitude is a must.
• Able to start immediately or within short notice preferred.