Customer Service jobs in Singapore

Purpose of job:

In this role as the Customer Service – Front Desk, you will be assisting the team in frontline operations of the front desk, ensuring smooth operations.

You will need to display a professional image by delivering high-quality service experience and accurate information to customers.

Accountabilities, responsibilities, and main duties:

• Acquire a strong working knowledge of the organisation’s programmes, services, and processes.

• Ability to deliver a professional and high-quality service experience in a customer-facing role.

• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.

• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.

• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure a seamless client experience.

• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate:

• Possesses at least a Diploma/Advanced/Higher/Graduate Diploma in any field.

• Expected to work shift hours and on weekends (3 weekdays and 2 weekends).

• Ability to liaise with English & Chinese speaking clients is essential.

• Being effectively bilingual would be a strong advantage.

• Candidates who have worked in the hospitality industry are most preferred.

• Able to work in a fast-paced environment.

• Possesses emotional maturity and passion for customer service.

• Familiar with CRM systems and practices.

• Equipped with good mediation and persuasive skills.

• Positive, extroverted and outgoing personality.

• Outgoing personality with a professional disposition.

Are you ready to join us?

Shortlisted candidates will be contacted within 2 weeks from the date of application.