Customer Relations & Operations Coordinator

The Supreme HR Advisory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is looking for a Customer Service Executive to manage customer interactions via phone, email, and in-person. Key responsibilities include responding to inquiries, resolving complaints, and providing administrative support for billing. The ideal candidate must possess a Diploma in Service Management or related field with at least 2 years of customer service experience. This role offers a basic salary of $3300 to $3500 and requires working from Monday to Friday.

Benefits

Company Transport / Transport Allowance

Qualifications

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience preferred.

Responsibilities

• Respond promptly to customer inquiries and service requests.
• Handle complaints and ensure resolution.
• Maintain customer database and coordination with internal teams.

Skills

Customer inquiry handling

Complaint resolution

Administration

Education

Diploma in Service Management or related field

Job description

Position: Customer Service Executive

• Monday to Friday (8am to 5pm)
• Location: Tuas View Circuit
• Basic: $3300 to $3500
• Company Transport / Transport Allowance $120 if possess own transport

Requirements

• Minimum Diploma in Service Management, Business, or a related field.
• At least 2 years of relevant experience are preferred.

Job scope

• Respond promptly and professionally to customer inquiries, service requests, and complaints.
• Handle customer feedback or complaints and follow up to ensure resolution.
• Handle customer inquiries and interactions as the primary point of contact via phone, email, and face-to-face communication.
• To receive all enquiries, take note of the caller’s particulars such as name, position, Company, telephone and other relevant details for subsequent follow-up by Business Development team.
• Monitor and manage collection schedules and purchase order.
• Provide administrative support related to customer billing, issue service engagement form or eSEF, compliance documentation and consolidate monthly report for customer.
• To maintain and upkeep the filling system and NAV software on all aspects of waste information.
• Assist Customer Service Manager in improving customer satisfaction by gathering feedback and recommending process improvements.
• To update customer database in respect of customers and potential customers.
• Coordinate with internal departments such as operations, logistics, billing and site operations teams to ensure timely waste collection and service delivery as per customer request.

Interested candidate may contact me and send your resume via email [e-mail]