lavori da Customer Service in località Singapore

About the Role We are looking for a proactive and detail-oriented Service Excellence Officer to support our customer experience initiatives. You will be responsible for managing customer feedback and complaints, drafting professional correspondence, and supporting process improvement efforts to uphold high service standards.

• Draft clear, empathetic and professional customer response letters
• Handle customer complaints and feedback; ensure timely follow-up and resolution
• Work closely with internal departments (e.g. Claims, Telemarketing, Customer Service, Operations) to obtain information for case handling
• Support the Service Excellence Manager in enhancement of processes and service delivery standards
• Monitor customer feedback trends and provide recommendations for improvement
• Assist in preparing reports and documentation for service quality tracking
• Participate in service excellence programmes and ad‑hoc initiatives

• Previous experience in customer service, service recovery, or complaints handling is required
• Prior experience in the insurance sector preferred
• Excellent written communication skills with customer‑centric tone
• Meticulous, organised, and able to handle multiple tasks efficiently
• Strong interpersonal skills and ability to collaborate across teams
• Proactive, resourceful and committed to service excellence