Job Search and Career Advice Platform
3,568

Customer Service jobs in United Kingdom

Service Desk Manager

Service Desk Manager
Fujitsu Asia Pte Ltd
Singapore
SGD 70,000 - 100,000
I want to receive the latest job alerts for “Customer Service” jobs

ERP Application Consultant

ERP Application Consultant
IQ Dynamics Pte Ltd
Singapore
SGD 48,000 - 72,000

Sales Manager

Sales Manager
Rocket Lab
Singapore
SGD 60,000 - 100,000

Executive, Liner Sales

Executive, Liner Sales
Samudera Shipping Line Ltd
Singapore
SGD 80,000 - 100,000

Business Development Director

Business Development Director
Raytheon Technologies Corporation
Singapore
SGD 70,000 - 110,000
Discover more opportunities than anywhere else.
Find more jobs now

Associate Vice President, Sales and Relationship Management (f/m/d)

Associate Vice President, Sales and Relationship Management (f/m/d)
Deutsche Börse Group
Singapore
SGD 120,000 - 180,000

Sales Executive

Sales Executive
RECRUIT LYNC PTE. LTD.
Singapore
SGD 80,000 - 100,000

Service Crew (Weekend Shift)

Service Crew (Weekend Shift)
Borr Drilling
Singapore
SGD 20,000 - 60,000
HeadhuntersConnect with headhunters to apply for similar jobs

Trading System Support and Client Manager

Trading System Support and Client Manager
LMA RECRUITMENT SINGAPORE PTE. LTD.
Singapore
SGD 60,000 - 80,000

Assistant Manager (Retail Banking - Products & Training)

Assistant Manager (Retail Banking - Products & Training)
STATE BANK OF INDIA
Singapore
SGD 60,000 - 80,000

Assistant Manager (Retail Banking - Products & Training)

Assistant Manager (Retail Banking - Products & Training)
State Bank of India, Singapore
Singapore
SGD 60,000 - 80,000

Business Consultant

Business Consultant
NEXCORE CONSULTING PTE. LTD.
Singapore
SGD 80,000 - 100,000

Quality Assurance Specialist

Quality Assurance Specialist
Singtel Group
Singapore
SGD 40,000 - 60,000

Service Crew

Service Crew
1939 PRIVATE LIMITED
Singapore
SGD 20,000 - 60,000

Service Engineer

Service Engineer
VIZZIO TECHNOLOGIES PTE. LTD.
Singapore
SGD 60,000 - 80,000

Cloud Infrastructure Engineer (Premium Customer Care Service)

Cloud Infrastructure Engineer (Premium Customer Care Service)
Assurity Trusted Solutions
Singapore
SGD 80,000 - 100,000

Executive, Patient Experience

Executive, Patient Experience
Singapore National Eye Centre
Singapore
SGD 40,000 - 60,000

Senior Executive – Operations (Branch Services)

Senior Executive – Operations (Branch Services)
HL BANK
Singapore
SGD 40,000 - 60,000

Top job titles:

Nhs jobsAdministration jobsWork From Home jobsWarehouse jobsPart Time jobsCustomer Care Advisor jobsRemote jobsBusiness Analyst jobsProject Manger jobsSoftware Developer jobs

Top companies:

Jobs at NhsJobs at TescoJobs at AsdaJobs at AmazonJobs at GuardianJobs at Marks And SpencerJobs at Royal MailJobs at WmJobs at McdonaldsJobs at Morrisons

Top cities:

Jobs in LondonJobs in ManchesterJobs in BirminghamJobs in LeedsJobs in BristolJobs in GlasgowJobs in EdinburghJobs in BelfastJobs in LiverpoolJobs in Nottingham

Similar jobs:

Customer Care Advisor jobsAssistant Customer Service jobsCustomer Care Assistant jobsCustomer Service Assistant jobsRemote Customer Service jobsCustomer Care Manager jobsCustomer Service Manager jobsService Desk jobsField Service Engineer jobsFinancial Services jobs

Service Desk Manager

Fujitsu Asia Pte Ltd
Singapore
SGD 70,000 - 100,000
Job description

We are seeking an experienced Service Desk Manager to lead and optimize our IT support operations, ensuring high-quality technical assistance for end users. This role involves managing both onshore and offshore service desk teams, driving automation workflows, improving service agent communication, and overseeing user survey management to enhance the overall service experience.

Key Responsibilities:

Service Desk Operations & Automation Management

  • Oversee the day-to-day operations of the service desk, ensuring timely resolution of IT issues and requests.
  • Manage onshore and offshore service desk teams, ensuring alignment with business needs, performance standards, and SLAs.
  • Implement and monitor service level agreements (SLAs) and key performance indicators (KPIs) to maintain high-quality support.
  • Develop and enforce best practices, policies, and procedures to optimize efficiency and effectiveness.
  • Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools (e.g., ServiceNow, Jira, Zendesk).
  • Leverage AI-driven solutions, self-service portals, and chatbots to enhance user support experiences.

Service Agent Communication & Offshore Team Management

  • Establish and maintain effective communication channels between onshore and offshore teams to ensure consistency in service delivery.
  • Define clear roles, responsibilities, and expectations for offshore service desk staff.
  • Ensure service agents have access to updated knowledge bases, training, and scripts to provide consistent support.
  • Regularly assess offshore team performance and provide feedback, training, and coaching as needed.
  • Optimize resource allocation across time zones to ensure 24/7 service desk coverage.
  • Facilitate collaboration between service agents, IT teams, and business units to improve issue resolution and information flow.

User Survey Management & Customer Experience Enhancement

  • Design, implement, and manage user satisfaction surveys (CSAT, NPS, ITSM feedback forms) to measure service effectiveness.
  • Analyze survey data to identify trends, gaps, and areas for service improvement.
  • Develop action plans based on user feedback to enhance service quality and response times.
  • Ensure proactive communication with end users to address concerns and improve satisfaction levels.
  • Implement strategies to increase user engagement and participation in surveys for accurate service performance assessment.

Incident & Problem Management

  • Ensure effective triage, prioritization, and escalation of technical issues to relevant support teams.
  • Analyze recurring incidents and implement proactive, automation-driven solutions to minimize downtime.
  • Collaborate with IT infrastructure, security, and application teams to enhance incident response and problem resolution processes.

Technology & Process Improvement

  • Identify and implement automation workflows to optimize service desk efficiency and reduce manual tasks.
  • Maintain knowledge of industry trends and emerging technologies, particularly in AI, IT process automation (ITPA), and robotic process automation (RPA).
  • Drive continuous improvement initiatives to enhance workflows, service delivery, and the overall user experience.

Qualifications & Skills:

  • Education: Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
  • Experience:
    • Minimum of 5 years in IT support, with at least 2 years in a leadership role.
    • Proven experience managing offshore service desk teams and global IT support operations.
    • Strong background in user survey management and using customer feedback for service improvement.
  • Technical Skills:
    • Proficiency in ITIL frameworks, ticketing systems (e.g., ServiceNow, Jira, Zendesk), and remote support tools.
    • Experience with automation tools such as Power Automate, UiPath, or ServiceNow Automation.
    • Knowledge of scripting languages (e.g., PowerShell, Python) for workflow automation.
    • Certifications (Preferred): ITIL Foundation, Microsoft Certified: Power Automate Developer, or similar.
  • Previous
  • 1
  • ...
  • 141
  • 142
  • 143

* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

Job Search and Career Advice Platform
Land a better
job faster
Follow us
JobLeads Youtube ProfileJobLeads Linkedin ProfileJobLeads Instagram ProfileJobLeads Facebook ProfileJobLeads Twitter AccountJobLeads Xing Profile
Company
  • Customer reviews
  • Careers at JobLeads
  • Site notice
Services
  • Free resume review
  • Job search
  • Headhunter matching
  • Career advice
  • JobLeads MasterClass
  • Browse jobs
Free resources
  • Predictions for 2024
  • 5 Stages of a Successful Job Search
  • 8 Common Job Search Mistakes
  • How Long should My Resume Be?
Support
  • Help
  • Partner integration
  • ATS Partners
  • Privacy Policy
  • Terms of Use

© JobLeads 2007 - 2025 | All rights reserved