Frontline Service Excellence Coordinator (Weekend)

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading education institution in Singapore is seeking a Service Excellence Coordinator to provide Level 1 support and ensure a smooth service experience for learners. Responsibilities include answering phone calls promptly, returning missed calls, and handling service enquiries. The ideal candidate should possess experience in customer service, strong communication skills, and a positive attitude. Weekend availability is necessary, offering a dynamic learning environment.

Qualifications

• Preferably 1 year of customer service or call centre experience.
• Strong communication and phone etiquette are essential.
• Good multitasking and documentation skills.

Responsibilities

• Answer inbound phone calls promptly and professionally.
• Return missed calls within the required SLA (15 minutes).
• Provide accurate information on courses, enrolment, payments, schedules, and policies.

Skills

Customer service experience

Strong communication

Phone etiquette

Multitasking

Service-oriented attitude

Tools

Zoho Desk

Job description

A leading education institution in Singapore is seeking a Service Excellence Coordinator to provide Level 1 support and ensure a smooth service experience for learners. Responsibilities include answering phone calls promptly, returning missed calls, and handling service enquiries. The ideal candidate should possess experience in customer service, strong communication skills, and a positive attitude. Weekend availability is necessary, offering a dynamic learning environment.