Customer Service Officer - Call Centre (Bedok)

C&W SERVICES (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading global real estate services firm based in Singapore is seeking a Customer Service Representative. The role involves managing calls, providing top quality service, and performing administrative tasks. Candidates should have at least O/A levels and previous experience in a contact center. This position offers a supportive environment focused on diversity and inclusion, career development, and referral bonuses.

Benefits

Bonus for referring friends

Career development opportunities

Diversity and Inclusion support

Qualifications

• Prior experience in a Contact Centre environment is preferred.
• Ability to operate in a fast-paced environment.

Responsibilities

• Manage incoming and outgoing calls providing accurate information.
• Collect and manage customer feedback.
• Perform administrative tasks as assigned.

Skills

Customer service

Communication

Multi-tasking

Education

Minimum O / A levels

Job description

This role is responsible for providing top quality customer service, acting as a one-stop service across our entire product/service range.

About the Role:

• Professionally manage incoming and outgoing calls by providing accurate and consistent information
• Ability to communicate clearly and manage customers' feedback
• Organized and able to multi-task in fast paced environment
• Maintain good service delivery
• Perform administrative tasks assigned
• Any other ad-hoc duties as assigned

About You:

• Minimum O / A levels and above.
• Prior experience in Contact Centre environment
• Ability to operate in a fast-paced environment

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Bonus for referring friends
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion

I'm ready to apply!

Apply now and get ready to be a part of our team!

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.