Customer Service ofertas em Singapura

Location: Tukang, Singapore (West)

Please note: This position is open to Singapore nationals or individuals who currently have the legal right to work in Singapore. Please note that applicants without this eligibility will not be considered.

A new opportunity has arisen for a customer-focused and results-driven Assistant Manager, Service Sales to join our team.

As an Assistant Manager, Service Sales, you will be responsible for driving service sales and business development activities across the assigned portfolio. Your role will involve deep customer engagement, market expansion, and working closely with internal stakeholders to ensure customer satisfaction and business growth. You will be expected to build long-term relationships, identify opportunities, and offer tailored MTU aftermarket service solutions.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defense vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities

• Lead and execute service sales and business development for MTU applications in the assigned portfolio.
• Develop and manage internal and external customer relationships to ensure customer satisfaction and retention.
• Expand the business by maintaining existing customer accounts and penetrating new segments and markets.
• Plan, monitor, and report on application business performance over the planning horizon, including service sales contribution to Aftermarket Total Solutions (ATS).
• Provide service, customer, and market intelligence to relevant stakeholders to support business decisions.
• Responsible for achieving incoming order targets and service revenue goals.
• Maximize revenue through proactive sales of service offerings, upgrades, parts, and maintenance contracts.
• Drive development and improvement of the distribution/service network to increase business reach and effectiveness.
• Prepare, own, and ensure timely submission of quotations, ensuring compliance with company policies and applicable regulations.
• Implement approved service sales strategies and tactical plans.
• Actively engage in direct and indirect sales efforts, targeting end-users and government-related customers through appropriate market access strategies.
• Manage sales via distribution channels to strengthen expertise, market share, and service coverage.
• Lead key account management for strategic and high-value customers.
• Support pricing, forecasting, and customer engagement using CRM tools and internal systems.
• Attend client meetings, trade exhibitions, and industry events to promote MTU service solutions.
• Undertake any other assignments from the line manager as required.

Qualifications

• Degree or Diploma in Engineering, Business Administration, Marine, or other related disciplines, or equivalent qualifications.
• Familiarity with data centre infrastructure or service delivery in such environments is advantageous.
• Minimum 5 years’ experience in a marine, industrial, or service sales position. Experience working with government agencies or institutional clients is an advantage.
• Strong technical understanding of power systems and MTU service offerings.
• Excellent interpersonal, negotiation, and communication skills.
• Proficiency in English is required. Ability to communicate in Mandarin is a plus due to engagement with regional customers.
• Customer-oriented mindset with a proven ability to build strong, lasting relationships.
• Comfortable working in a dynamic, fast-paced, and evolving environment.
• Willingness to travel for business as required.

Why Join US?

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

Our People are our Power

We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realize their full potential. You can learn more about our global Inclusion strategy here.

Rolls-Royce follows a merit-based employee recruitment process and does not charge/accept any payment/security deposit from candidates during the recruitment process. Candidates seeking employment with Rolls-Royce should be cautious of potentially fraudulent communications and offers from individuals and agencies purporting to be from, or acting on behalf of, Rolls-Royce.

Please refer to the Career section on the Rolls-Royce website to verify employment offers or vacancies. Rolls-Royce shall not be liable for any loss, damage or consequences that may arise from any communication or offer of employment not directly made by Rolls-Royce.

Rolls-Royce reserves the right to take legal action against any individuals or agencies acting on behalf of Rolls-Royce without authorization.