Customer Care Manager jobs in Singapore

Ready to lead and ignite growth in the fast-evolving world of medical aesthetics ?

We’re looking for a dynamic Head of Sales/ Manager to drive device and equipment sales, while expertly managing post-sales services that keep clients coming back.

In this role, you’ll craft standout sales strategies, build and empower a high-performance team, manage key accounts with finesse, and elevate our brand’s presence, all while ensuring clients stay radiant and loyal, fueling sustainable growth.

Key Responsibilities:

• Sales Strategy & Leadership:
  Develop and execute sales plans to meet/exceed individual and team target; lead and grow a high-performing sales team; track KPIs and performance metrics; improve underperforming territory.
• Team Development:
  Recruit, mentor, and manage sales talent; instil a results and customer driven culture; implement performance reviews and incentives.
• Service Sales Management:
  Oversee and promote value-added services such as clinical training, maintenance contracts, and post-sales support.
• Client & Key Account Management:
  Build strong client relationships, lead high-stakes negotiations, manage key accounts, and ensure customer satisfaction and retention.
• Market Strategy & Expansion:
  Identify new growth opportunities, collaborate with marketing, and stay informed on industry trends and competitor activity.
• Sales Operations & Reporting:
  Handle forecasting, budgeting, CRM optimization, and provide performance reports.

Requirements:

• Bachelor’s in Business, Marketing, Life Science or related field.
• 10+ years in sales, with 5+ years in leadership roles within medical devices or aesthetics.
• Proven success in exceeding revenue targets and l eading top-tier sales teams .
• Experience selling medical devices, equipment.
• Energetic, self-motivated, positive and goal-oriented.
• Strong negotiation, communication, and leadership skills .
• Strategic , results-focused mindset with CRM and analytics proficiency.
• Deep understanding of the aesthetics/medical device market and its regulatory and distribution landscape.