Customer Account Specialist (Order Management)

PERSOL; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a Sales Support role. You will work closely with Regional Sales Managers to resolve customer issues and ensure satisfaction. Key responsibilities include order management, customer liaising, and collaboration with various teams. The ideal candidate will have strong problem-solving skills, attention to detail, and proficiency in Microsoft Office and Oracle.

Qualifications

• Ability to work independently and manage multiple tasks effectively.
• Strong attention to detail for accuracy in records and processes.
• Ability to identify issues and provide effective solutions.

Responsibilities

• Work closely with Regional Sales Managers and support the Sales team.
• Liaise with demand planning team for updated customer forecasts.
• Manage customer accounts and full lifecycle of orders.

Skills

Self-Motivated

Detail-Oriented

Problem-Solving Skills

Strong communication and interpersonal skills

Customer service-oriented

Tools

Microsoft Office (Excel, Word, Outlook)

Oracle

CRM software and other systems

Job description

Job Details

• Working hours: Monday – Friday 8am – 5pm; able to work from 7am to 4pm depending on business needs
• 1 yr contract (convertible to perm)

Job Scope

• Work closely with the Regional Sales Managers to solve problems and find solutions to meet the customers requests in a timely manner.

• Support the Sales team by fielding customer requests, working with the necessary departments to address customers' concerns and maximize customer satisfaction.

• Assist the sales team by following up with quotes, ensuring the pricing are set up, processing orders, and managing customer accounts to ensure a seamless sale process.

• Liaise with demand planning team to get updated customer’s Forecast and follow up with customers on the left to book and working with sales to update the forecast whenever needed.

• Interfacing with customers, distributors, and other related third parties to handle a variety of customer service functions.

• Responsible for full lifecycle of orders, which include handling customer expedite, requests, complains, escalation, special or unique demand requirements and following up on all issues.

• Order management to determine the status of sales orders, delivery schedules, verifying product pricing coordinating schedule changes, and maintaining records of sales order acknowledgements.

• Collaborate with planning team on escalations, pull in orders and other issues to maximize shipment.

• Co-ordinating Returns Merchandise Authorizations (RMA’s), working with customers, Quality team, Sales, and logistics.

• Work with finance team on credit hold issues, follow up with payment, released orders and other related issues.

• Co-ordinate shipment with logistics team and handle any shipment related issues.

• Following up with product marketing and quality team with any reported issues

• Responsible for additional duties, any other tasks as delegated by the superiors and projects as assigned. Also, to work with IT on issues related to order management (EDI, CSV, BVEM, testing, etc.)

Job Requirement

• Self-Motivated: Ability to work independently and manage multiple tasks effectively to meet deadlines and requirements in a fast-paced environment. With strong desire to learn, grow and contribute to the success of the team.

• Detail-Oriented: Strong attention to detail to ensure accuracy in customer records and sales processes and highly organized.

• Problem-Solving Skills: Ability to identify issues and provide effective solutions to enhance customer satisfaction and sales efficiency.

• Strong communication and interpersonal skills, and the ability to work collaboratively in a team environment are essential.

• Proficient in Microsoft Office (Excel, Word, Outlook).

• Be familiar with Oracle is a plus point as tasks require order entry using Oracle. Proficiency in CRM software and other related systems

• Customer service-oriented ability, able to work well in a team and be a good team player.