Customer Care Executive jobs in Singapore

Join J.P. Morgan as a Vice President in the ICAM team, where you will shape the strategic vision for our largest investor clients. This role offers career growth and the opportunity to leverage your strategic insights to drive business growth. Collaborate with global teams and utilize advanced analytics to enhance client relationships and deliver value.

As a Vice President in the ICAM team, you will play a pivotal role in shaping and executing the strategic vision for J.P. Morgan’s engagement with its largest and most sophisticated investor clients. You will lead initiatives that enhance global connectivity and drive business growth across Markets & Securities Services. Your strategic insights and leadership will support Senior Relationship Managers (SRMs) in delivering value to our priority institutional clients.

• Develop and implement strategic initiatives to enhance client relationships and drive business growth.
• Lead high-level client interactions and engagements, ensuring alignment with the firm’s strategic objectives.
• Leverage advanced analytics and AI/LLM technologies to generate actionable insights and drive efficiency in client management.
• Foster collaboration across global teams and lines of business to ensure seamless client service and information flow.
• Contribute to thought leadership initiatives, including the development of client-specific publications and strategic briefings for senior management.
• Drive innovation in client management processes, utilizing technology and data to enhance client intelligence and partnership efforts.

• Bachelor's degree in Finance, Business, or a related field.
• Minimum of 7 years of relevant experience in a relationship management or client-facing function.
• Proven leadership experience in a relationship management or client-facing function, with a strong understanding of Markets products and services.
• Strong strategic thinking and problem-solving skills, with the ability to drive business growth and innovation.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to work collaboratively across global teams and manage complex projects.
• Expertise in leveraging data analytics and AI/LLM technologies to drive strategic insights and efficiency.
• Strong attention to detail and an inquisitive approach to work, with the ability to adapt to changing priorities.

• Experience in leading cross-asset broker reviews and strategic projects.
• Familiarity with thought leadership initiatives and client-specific publications.
• Background in fostering global team collaboration and seamless information flow.