The Restaurant Manager oversees and supports the operations at dining establishment to ensure profitability and an enjoyable dining experience.
Role & Responsibilities
Business Operations
Oversee daily operations, ensuring high-quality food, seamless service, and a welcoming ambiance.
Ensure adherence to SOPs, including service recovery, task cycles, and cost control, and review procedures to align with best practices.
Drive sales, food quality, and guest experience, implementing strategies to improve revenue and manage feedback.
Maintain safety, hygiene, and cleanliness per NEA/SFA regulations, conducting routine inspections and corrective actions.
Manage staffing, ensuring optimal schedules and labor cost efficiency.
Handle administrative tasks, including payroll, employee documentation, and HR policy compliance, addressing ad-hoc operational needs.
Oversee inventory management, ordering, supplier coordination, and audits to minimize wastage and optimize procurement.
Strategic Planning & Collaboration:
Collaborate with the Executive Chef and Sous Chef on menu development and seasonal offerings.
Partner with HQ for restaurant partnerships, promotions, and ad-hoc projects.
Coordinate with the Reservation Manager on event sales and ensure smooth execution.
People Management
Monitor staff performance, set goals, provide feedback, and implement development plans to meet expectations.
Supervise restaurant operations, delegate tasks, and maintain service standards.
Foster a culture of innovation, encouraging staff contributions and guiding them through new practices and changes.
Customer Service
Lead and coach service staff, ensuring they uphold high service standards and deliver an exceptional guest experience.
Regularly assess service processes and implement improvements based on guest feedback.
Address customer feedback promptly to enhance satisfaction and foster loyalty.
Adhering to Quality and Standards
Oversee food and beverage preparation, ensuring adherence to recipes, portion sizes, and presentation standards.
Conduct regular quality control checks to maintain food safety, taste, and presentation standards.
Requirement:
At least 5 years of relevant experience in F&B restaurants
Willing to be involved in hands on operations
Excellent communication and interpersonal skills
Ability to work effectively under pressure in a fast-paced environment
Ability to work cohesively with fellow team members as part of a team
5 Days work/week rostered, must be able to work weekends.
Time: Between 10.30am to 3pm and 5.30pm to 10.30pm(Split Shift)-44 Hours/Week
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.