Business Administration ofertas em Singapura

The Compliance & Operations Assistant Manager oversees end-to-end training operations and ensures full compliance with Skills Future Singapore (SSG), Workforce Singapore (WSG), and relevant regulatory standards.

The role supports smooth program delivery and accurate grant administration, while maintaining a service-oriented approach to support learners and corporate clients. This position is key in strengthening operational quality, process efficiency, and customer experience.

• Ensure compliance with SSG/WSG standards, audit requirements, and training regulations.
• Maintain and update guidelines, documentation, and SOPs for training administration and government funding claims.
• Ensure accurate and timely grant submissions, learner eligibility checks, and required documentation.
• Conduct internal quality checks and recommend improvements to strengthen both compliance and operational efficiency.
• Support preparation for external audits, accreditation, and renewals.

• Oversee training workflow including enrolment, payment verification, attendance tracking, assessments, trainer deployment / payment, and post-course evaluations.
• Supervise trainer assignment and ensure trainers meet programme and delivery standards with support from course development (CD).
• Drive operational enhancements to improve efficiency and overall learner experience.

• Provide escalation support for learner and client queries related to programme administration or funding requirements to L&D team.
• Coordinate with trainers, internal teams, and participants to ensure timely information flow and smooth course delivery.

• Lead and support the Compliance & Operations team in following SOPs and delivering service excellence.
• Monitor workload, set priorities, and coordinate resources to support operations and compliance timelines.
• Train and coach team members to uphold consistent documentation, quality standards, and professional communication.

• Support system enhancements (TMS, LMS, workflow tools) to streamline operations.
• Assist in setting up operational processes for new program or initiatives.
• Undertake any other duties assigned by Management to support organizational goals.

• Diploma/Degree in Business Administration, Operations, Education, or related disciplines.
• At least 3 years’ experience in training operations, compliance, administration, or audit within the adult education sector preferred.
• Strong understanding of SSG/WSG funding policies, training regulations, and audit processes.
• Strong organizational, documentation, and analytical skills.
• Good communication and stakeholder management abilities with a service-oriented mindset.
• Proficient in Microsoft Office and familiar with TMS/LMS systems and workflow improvement tools.