Operations Assistant/Manager

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a Senior Manager to oversee the daily operations of clinics, manage P&L responsibilities, and drive strategic initiatives for growth. The ideal candidate should have at least 8-10 years of healthcare operations experience, with strong leadership and financial acumen. This role demands excellent communication skills and the ability to collaborate effectively with various teams to ensure operational and clinical excellence.

Qualifications

• Minimum of 8-10 years of healthcare operations or clinic management experience, including 3 years in a leadership role.
• Experience with P&L management and strategic planning.
• Knowledge of clinical operations and healthcare regulations.

Responsibilities

• Oversee daily operations of clinics, ensuring efficient functioning.
• Participate in P&L planning, budgeting, and financial forecasting.
• Collaborate with leadership to design strategic plans for business growth.
• Lead, mentor, and manage clinic managers and staff across branches.
• Ensure delivery of high clinical standards and patient-centered service quality.

Skills

Strategic thinking and business acumen

Strong leadership and team management

Excellent communication and interpersonal skills

Data-driven decision-making

Change management and project execution

Financial and resource planning expertise

Education

Bachelor's degree in Business Administration or Healthcare Management

Job description

Key Responsibilities

• Oversee the daily operations of all clinics, ensuring smooth and efficient functioning.

• Monitor and standardize clinic workflows and operational practices across locations.

• Conduct regular site visits and operational audits.

Financial Management

• Participate in and provide input for P&L planning, budgeting, and financial forecasting.

• Control and optimize manpower and consumable costs in line with budget targets.

• Analyze financial data and develop strategies to improve cost-efficiency and profitability.

Strategic Planning & Business Development

• Collaborate with leadership to design and implement strategic plans for the growth, development, and improvement of the business unit.

• Identify opportunities for expansion (new services, locations, partnerships).

• Lead the execution and evaluation of new projects and service innovations.

Team & Resource Management

• Lead, mentor, and manage clinic managers and frontline staff across all branches.

• Ensure optimal staffing levels, training, and resource allocation.

• Drive a culture of accountability, teamwork, and high performance.

Clinical & Service Quality Assurance

• Ensure consistent delivery of high clinical standards and patient-centered service quality.

• Monitor clinical KPIs and service quality metrics; implement improvements as needed.

• Collaborate with clinical and quality teams to ensure compliance with regulatory and accreditation standards.

Project Execution & Evaluation

• Lead and support the rollout of new initiatives, services, or process changes.

• Use data-driven approaches to evaluate project outcomes and impact.

• Continuously refine and scale successful initiatives.

Key Performance Indicators (KPIs)

• Clinic operational efficiency and cost ratios

• P&L performance of the department

• Patient satisfaction and service quality scores

• Staff engagement and turnover metrics

• Timeliness and effectiveness of project execution

• Clinical compliance and audit outcomes

Qualifications & Experience

• Bachelor’s degree in Business Administration, Healthcare Management, or related field

• Minimum of 8–10 years of healthcare operations or clinic management experience, with at least 3 years in leadership role.

• Experience with P&L management and strategic planning.

• Knowledge of clinical operations, healthcare regulations, and service excellence.

Skills & Competencies

• Strategic thinking and business acumen

• Strong leadership and team management

• Excellent communication and interpersonal skills

• Data-driven decision-making

• Change management and project execution

• Financial and resource planning expertise

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