Compliance and Operation Manager

Private Advertiser; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A premier education and training provider in Singapore is looking for a Compliance & Operations Assistant Manager to oversee training operations and ensure compliance with regulatory standards. The role involves managing training workflows, supporting stakeholder queries, and leading a team to deliver service excellence. Ideal candidates should have a diploma or degree in relevant fields and at least 3 years of experience in the adult education sector. Strong organizational and stakeholder management skills are essential.

Qualifications

• At least 3 years’ experience in training operations, compliance, administration, or audit within the adult education sector preferred.
• Strong understanding of SSG/WSG funding policies, training regulations, and audit processes.
• Good communication and stakeholder management abilities.

Responsibilities

• Ensure compliance with SSG/WSG standards and audit requirements.
• Oversee training workflow including enrolment and attendance tracking.
• Lead the Compliance & Operations team in delivering service excellence.

Skills

Organizational skills

Analytical skills

Communication skills

Stakeholder management

Service-oriented mindset

Education

Diploma/Degree in Business Administration, Operations, Education, or related disciplines

Tools

Microsoft Office

TMS/LMS systems

Workflow improvement tools

Job description

Job Summary:

The Compliance & Operations Assistant Manager oversees end-to-end training operations and ensures full compliance with Skills Future Singapore (SSG), Workforce Singapore (WSG), and relevant regulatory standards.

The role supports smooth program delivery and accurate grant administration, while maintaining a service-oriented approach to support learners and corporate clients. This position is key in strengthening operational quality, process efficiency, and customer experience.

Key Responsibilities:

1. Compliance & Quality Assurance

• Ensure compliance with SSG/WSG standards, audit requirements, and training regulations.
• Maintain and update guidelines, documentation, and SOPs for training administration and government funding claims.
• Ensure accurate and timely grant submissions, learner eligibility checks, and required documentation.
• Conduct internal quality checks and recommend improvements to strengthen both compliance and operational efficiency.
• Support preparation for external audits, accreditation, and renewals.

2. Training Operations Management

• Oversee training workflow including enrolment, payment verification, attendance tracking, assessments, trainer deployment / payment, and post-course evaluations.
• Supervise trainer assignment and ensure trainers meet programme and delivery standards with support from course development (CD).
• Drive operational enhancements to improve efficiency and overall learner experience.

3. Customer & Stakeholder Support

• Provide escalation support for learner and client queries related to programme administration or funding requirements to L&D team.
• Coordinate with trainers, internal teams, and participants to ensure timely information flow and smooth course delivery.

4. Team Leadership

• Lead and support the Compliance & Operations team in following SOPs and delivering service excellence.
• Monitor workload, set priorities, and coordinate resources to support operations and compliance timelines.
• Train and coach team members to uphold consistent documentation, quality standards, and professional communication.

5. Continuous Improvement & Support Projects

• Support system enhancements (TMS, LMS, workflow tools) to streamline operations.
• Assist in setting up operational processes for new program or initiatives.
• Undertake any other duties assigned by Management to support organizational goals.

Job Requirements

• Diploma/Degree in Business Administration, Operations, Education, or related disciplines.
• At least 3 years’ experience in training operations, compliance, administration, or audit within the adult education sector preferred.
• Strong understanding of SSG/WSG funding policies, training regulations, and audit processes.
• Strong organizational, documentation, and analytical skills.
• Good communication and stakeholder management abilities with a service-oriented mindset.
• Proficient in Microsoft Office and familiar with TMS/LMS systems and workflow improvement tools.