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Director, Transaction Banking Client Service Manager, Global Transaction Banking Dept - SMBC
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Director, Transaction Banking Client Service Manager, Global Transaction Banking Dept - SMBC
Faites partie des premiers candidats.
Sumitomo Mitsui Banking Corporation
Singapour
USD 100 000 - 130 000
Faites partie des premiers candidats.
Il y a 3 jours
Description du poste
Key responsibilities:
- Define client service roadmap across key levers such as revenue realization, transaction volume tracking, customer satisfaction index, cross-selling opportunity etc.
- Monitor the client experience in all facets of their daily interactions with relevant SMBC payments platforms, ensuring both satisfaction and engagement.
- Ensure a precise and ongoing assessment of service temperatures for all clients in the portfolio to evaluate satisfaction levels.
- Recognize and resolve service-related problems affecting clients, and escalate any potential risks linked to client activities when necessary.
- Utilize organizational expertise to address and communicate client-related issues swiftly and efficiently.
- Cultivate a comprehensive understanding of the client's business to foresee their service requirements and deliver customized support and solutions, serving as the client's representative.
- Support the creation and implementation of collaboratively established service plans aimed at enhancing processes for clients.
- Promote the utilization of electronic service tools to facilitate clients' access to payment-related information and engage in business initiatives aimed at improving the client experience.
- Collaborate with internal SMBC departments to ensure compliance with agreed KPIs.
- Manage client and stakeholder expectations to ensure the full delivery of services and maintain high satisfaction levels.
- Promote straight-through-processing and minimize manual processing
- Lead and implement service initiatives coming out of service reviews with clients.
- Building and nurturing long-term relationships with clients.
- Striving to achieve 100% client satisfaction by understanding their needs and providing excellent service.
- Addressing client issues and finding solutions to ensure smooth operations.
- Identifying new opportunities and driving revenue growth by understanding client needs and proposing solutions.
- Coordinating between clients and internal teams to ensure projects are managed effectively.
- Bachelor's degree in finance, Business Administration, or a related field. MBA or other relevant advanced degree preferred.
- Minimum of 10 years of experience in transaction banking services, with a strong understanding of working capital, payments, cash management & liquidity solutions.
- Strong Customer-facing / relationship management experience in payments, collection, liquidity management, eBanking channel, API etc.
- Excellent communication skills at various levels, knowledge of Japanese language will be useful.
- Advanced knowledge on ERP, TMS systems across various aspects of treasury and finance.
- Excellent query handling and escalation management skills
- Ability to orchestrate various functions involved to provide superior client experience.
- Strong organizational navigation skills and ability to manage competing priorities.
- Passionate about Corporate Banking digital technology transformation agenda
- Experience in dealing with Japanese client.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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