Program and Operations Executive

Marketing Institute of Singapore (MIS), The; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

An educational institution in Singapore is seeking a Program Management Administrator to provide support during study terms, assist students with inquiries, and coordinate with external stakeholders. The ideal candidate should have a Diploma in Business Administration and at least 2 years of experience, preferably in education. This role requires strong coordination and interpersonal skills, as well as the ability to manage feedback and compliance with quality standards.

Qualifications

• Minimum of a Diploma in Business Administration with at least 2 years of working experience.
• Experience with Private Education Act and EduTrust Certification Scheme is a plus.
• Must have strong coordination and interpersonal skills.

Responsibilities

• Provide administrative support during the study term.
• Act as the main contact for students, assisting with inquiries.
• Coordinate with external stakeholders and manage feedback.

Skills

Coordination skills

Interpersonal skills

Administrative skills

Customer-focused

Resourceful

Education

Diploma in Business Administration

Job description

Job Description

Program Management:

• Provide admin support during study term.
• Coordinate with prospective students for registration and attendance tracking.
• Maintain accurate records of program activities and students, evaluating the effectiveness of the program.
• Monitor program timelines, activities and surveys according to the survey scope and objectives.
• Conduct and compile surveys (eg module evaluation, pre-course evaluation, orientation survey etc) and collate data and results to present findings.

Student Support:

• Act as the point of contact for students throughout their academic journey, providing timely assistance with academic inquiries or administrative matters.
• Organize student orientation sessions to familiarize new students with the MISBS policies, procedures, and available resources.
• Setup training facilities (e.g. Lecturer Theatre) and arrange for set up of equipment (e.g. camera recorder).
• Manage LMS (Canvas), including granting access rights for designed lecturer and students, announcement, upload documents etc.

Collaboration & Communication:

• Coordinate with external stakeholders including course applicants, government agencies (eg ICA), students, and members of the public.
• Manage stakeholder (publics and students) feedback and queries related to courses.
• Provide assistance in verifying the education credentials of alumnus and other institutions/companies.

QA Compliance & Administration:

• Assist the QA Manager with program coordination, ensuring compliance with quality EduTrust standards.
• All other tasks related to program management and general administration.

Requirements

• Minimum of a Diploma in Business Administration with at least 2 years of working experience, preferably in an education and tertiary level institution.
• Experience with the Private Education Act, ERF, EduTrust Certification Scheme standards and requirements, etc. would be an added advantage.
• High level of personal integrity, outgoing, customer-focused and able to work under pressure.
• Resourceful, independent, and results-oriented
• Strong coordination, administration, and interpersonal skills