Ecommerce Assistant Manager

LG ELECTRONICS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading electronics company in Singapore is seeking an experienced eCommerce Operations Manager to drive sales across platforms like Lazada, Shopee, and TikTok. The ideal candidate will have 3-5 years of experience in eCommerce operations, strong analytical skills, and expertise in project management. Responsibilities include managing marketing budgets and enhancing store performance through strategic initiatives. This role demands a proactive problem solver with a customer-centric approach and the ability to collaborate with various stakeholders.

Qualifications

• Minimum 3-5 years of experience in eCommerce operations or online brand stores.
• Experience with Lazada, Shopee, and TikTok is essential.
• Strong customer-centric mindset and understanding of consumer behavior.

Responsibilities

• Drive sales and operations across various eCommerce channels.
• Liaise with marketing to maximize sales.
• Manage eCommerce marketing budget and operational costs.
• Regularly analyze and report on store performance.

Skills

eCommerce operations

Strong analytical skills

Project management skills

Proactive problem solver

Negotiation skills

Education

Bachelor's Degree in Business Administration or Marketing

Tools

Excel

Job description

Key Responsibilities

• Key person to drive sales and operations on various all eCommerce marketplace channels in Singapore Lazada,Shopee, TikTok,)
• Liaise with performance marketing team to maximize sales with exceptional ROAS.
• Familiar with the operations of Seller Centres and execute necessary initiatives from platform.
• Experience on Affiliate marketing, Livestreaming, Broadcasting features, Feed Post, etc) to ensurecampaign tools are efficiently utilized.
• Work closely with platform KAMs to plan for campaigns, secure extra exposure and manage co-fund vouchers.
• Responsible to regularly track, analyze, interpret, and make necessary reporting to discover insights for effective business decisions and strategies to enhance store performance.
• Advise on various eCommerce marketplace stores and coordinate store layout, store design, communicationmessages in accordance to guidelines and campaign requirements with aim to increase sales, customer shopping experience and membership.
• Responsible in the management of eCommerce marketing budget and operational costs with performance marketing team.
• Actively connect and collaborate with various internal and external stakeholders in developing, planning and executing various campaigns and ensure timely and accurate messages to achieve assigned goals.
• Forecast sales with cross department metrics with sales head and secure stock with demand planners.
• Knowledgeable in logistics planning and movement.
• Stay abreast on market dynamics, competitive benchmarking and consumer insights and trends to develop better sales and marketing strategies.
• Regular reporting on store performance of assigned eCommerce stores.

Requirements & Qualifications

• Bachelor's Degree preferably in business administration, marketing.
• Min. 3~5 years working experience in eCommerce operations or Online Brand Store within FMCG or consumer electronics industry.
• Worked closely with online platforms KAMS and preferably with JBP with platforms.
• Related experience with management of E-retailers (Lazada, Shopee and TikTok) is essential.
• Strong business and e-commerce acumen.
• Strong project management skills with ability to handle multiple projects and work with cross functional teams.
• Proactive problem solver with strong attention to detail.
• Strong analytical and data mining skills.
• Strong sense of customer centric mindset and demonstrate good understanding of consumer behaviorism, brand management and shopper marketing.
• Excellent analysis skillset with Excel and experience with deep understanding of sales tools on platforms.
• Excellent negotiation, communication and presentation skills.
• Good Knowledge of retail sales, brand management.
• Good CX/UX details to drive improvement.
• Able to work independently and excellent agility to work in a fast pace environment.