Tiffany & Co. Vice President - High Jewelry & Client Relations, South Asia Pacific

Tiffany & Co.; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A leading luxury jewelry brand in Singapore seeks a VP of Client Relations and High Jewelry to drive strategic initiatives focusing on High Jewelry and client relationship management. The ideal candidate will possess over 10 years of luxury retail experience, excellent interpersonal skills, and a people-first mindset. Responsibilities include developing client strategies, executing successful activations, and leading a passionate team to enhance customer experiences. This role offers a unique opportunity to shape luxury brand experiences in the South Asia Pacific region.

Qualifications

• 10 to 15+ years of relevant experience.
• Driven, energetic with a people-first mindset.
• Outstanding written and verbal communication skills.

Responsibilities

• Develop and drive High Jewelry strategy for South Asia Pacific.
• Ensure seamless execution of in-store and virtual client activations.
• Inspire and lead Client Relations teams to enhance client experiences.

Skills

Luxury Retail Experience in High Jewelry

Interpersonal Skills

Detail-oriented

Client Relationship Building

Microsoft Office Suite

Education

Degree in Business Administration or Marketing

Gemologist Certification

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

• Are you passionate about Luxury Jewelry?
• Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH!

Reporting to the Zone President, South Asia Pacific this role is responsible for developing, driving, and executing the South Asia Pacific Client Relations and High Jewelry strategy. They will continuously identify and implement new concepts and initiatives on how to target, build and establish successful relationships with existing & emerging clients through exceptional events, experiences and in store activation programs. The VP of Client Relations and High Jewelry must be able to think strategically and lead a team that focuses on day-to-day execution of the agreed upon strategy with a focus on clients, people, and brand desirability. They need to possess a strong attention to detail, be innovative and creative in client experience initiatives and lead the Tiffany high end strategy and direction in South Asia Pacific. They also need to possess strong watches knowledge and expertise, with the role, in addition to high jewelry. They will be open and approachable and will work with global and the market teams in a transparent and mutually supportive manner. They will also lead a team of passionate professionals who are able to execute and deliver successful client events. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit. Reporting to this role will be: Director High Jewelry - South Asia Pacific, Director Client Relations - South Asia Pacific & Watch Development & Training Manager - South Asia Pacific.

Responsibilities

High Jewelry Sales & Business Development

• In collaboration with Zone President, Global High Jewelry and merchandising teams, ensure the South Asia Pacific Zone drives a strategy for High Jewelry while tracking key milestones and progress
• Responsible for end-to-end strategy and execution of in-store and virtual client activations and experiences while partnering with key stakeholders.
• Develop and elevate relationships with HNW client network
• Consistently pursue the creation of elevated experiences for High Jewelry events attached to targets and KPIs, including developing and driving the day-to-day HJ business.
• Be client facing as one of our Tiffany HJ Experts to: address technical questions & assist to close sales as necessary in local and international High Jewelry events for South Asia Pacific
• Deliver strategic insights and thought leadership at regional conferences and stakeholder meetings, fostering professional development and cross-functional collaboration.
• Give input on High Jewelry assortments for in-store and event collection offerings
• Build strategies on client outreach and engagement
• Drive partnership initiatives within the region, prospecting key networks to identify and cultivate new High Jewelry clients
• Define the client treatment program within the region, focusing on elevated VIP experiences and gifts

Client Relations

• Partner with the Global Client Relations team ensuring the South Asia Pacific strategy supports the Global Client Relations vision and objectives
• Build a Client Relations strategy focusing on existing top & emerging clients while also identifying opportunities to target new HNW clients with a focus on High Jewelry
• In collaboration with leadership and regional key stakeholders, create and map annual client events and ensure all events are delivered in a seamless and elevated manner with a hands-on mindset
• In collaboration with the Client Development & Merchandising teams, build a year-long calendar & 360 plan for all events, ensuring they support the region's business objectives
• Identify new opportunities through our existing and new products, networks, department stores, external partners, and industry trends
• Manage, optimize & maintain the South Asia Pacific Client Relations calendar and budget
• In conjunction with the local Client Relations team and Market Partners review all post-event learnings and use this intelligence to optimize the ROI of each event in addition to how we further enhance our relationships with our clients
• Lead, elevate, develop and inspire the South Asia Pacific Client Relations teams ensuring they have a clear vision and understanding of the overall strategy, and the role they have in its success
• Ensure each team member understands their role in each event/experience and ensure responsibilities and activities are properly allocated
• Assess team members' performance and support them in continuously improving and elevating their skills

People Leadership

• Motivate and inspire regional and local Client Relations & High Jewelry teams by leading by example, demonstrating empathy, creating an environment where candid debate is encouraged, and remaining approachable
• Cultivate and develop regional and local Client Relations team capabilities, ensuring you are developing a high performing team

Qualifications

• 10 to 15+ years of relevant experience
• Driven, energetic and with a people first mindset
• Luxury Retail Experience, specifically in High Jewelry
• Possess a full understanding of client demographic
• Detail-oriented, organized, excellent interpersonal skills
• Outstanding written and verbal communications skills
• Passion and creativity for client relationship building and High Jewelry
• Ability to meet deadlines, work under pressure, and multi-task
• Microsoft Office Suite (Excel, PowerPoint, and Word)
• Degree in Business Administration, Marketing or equivalent is preferred
• Gemologist Certification strongly preferred