It jobs in Germany

Client is looking for a delivery manager who can also play the client relationship role and represent them in front of business.

• Client Relationship Management: Building and maintaining strong, trusting relationships with clients to ensure their satisfaction with services.
• Service Delivery: Overseeing the seamless delivery of services, which may include assigning tasks, managing team quality, and meeting client needs.
• Stakeholder Management: Collaborating with internal teams and senior clients to ensure smooth communication and successful project execution.
• Problem Solving: Addressing client challenges and identifying solutions to maintain high service standards.
• Growth Identification: Recognizing opportunities to upsell, cross-sell, or expand services to foster client loyalty and business growth.

Must have

• 10-15 years total experience
• Excellent verbal and written communication skills
• Experience in Customer Relationship Management (CRM)
• Strong organizational and time management skills
• Ability to work effectively in a team-oriented environment
• Client Relationship Manager: broad role focused on the overall client experience
• Account Manager: manages client accounts with a focus on revenue and growth
• Customer Success Manager: ensures clients achieve their desired outcomes while using the product or service
• Delivery Client Partner: role focused on project delivery, client management, and solution consulting
• Client Service Delivery Lead: oversees the entire service delivery process, including people management and financial targets