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A leading security technology firm based in Riyadh is looking for a Software & I.T Support Engineer. In this role, you will be responsible for troubleshooting and resolving IT and software issues across deployed X-ray systems. Candidates should have over 5 years of experience in IT support, strong knowledge of Windows OS, and experience with Active Directory. The position requires the ability to integrate systems with customer networks and provide second and third-line support. Travel may be required.
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements.
As a Software & I.T Support Engineer you will reside in the KSA, based in Rapiscan’s Riyadh offices. Rapiscan have a growing fleet of X-ray systems deployed throughout the Kingdom. The systems have complex software and IT systems that require expert troubleshooting, diagnostics, maintenance and patching.
Working with UK and US teams you will diagnose and remediate I.T and software Issues, configure software & I.T. systems to integrate with customer networks solutions.
The primary function of this position is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.
The scope of this position includes hardware, network, software configuration, and documentation, in support of the ongoing health and maintenance of all systems in country. The candidate will work alongside the Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers and Cyber Security.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.