IT Field Service Technician

Snaphunt; Riyadh; On-site; SAR 50,000 - 80,000; Full time

Job summary

A well-known brand within Telecommunications is seeking an IT Support Specialist for their Riyadh location. The ideal candidate will have over 3 years of experience troubleshooting hardware and software, excellent communication skills, and advanced knowledge of MS Excel. This role offers excellent career development opportunities and the chance to make a positive impact in the team.

Benefits

Excellent career development opportunities

Positive impact in the team

Qualifications

• 3+ years of experience in IT support or field services.
• Hands-on experience with MS Office, especially Excel and PowerPoint.
• Experience troubleshooting both Windows and macOS environments.

Responsibilities

• Track and report service performance and incident trends using MS Excel.
• Troubleshoot hardware and software issues.
• Manage multiple tasks efficiently.

Skills

MS Excel

Troubleshooting skills

Communication skills

Team collaboration

Tools

Microsoft Office Suite

ServiceNow

Job description

The Role :

You will be responsible for :

• Advanced knowledge of MS Excel for tracking and reporting on service performance and incident trends.
• Strong troubleshooting skills in hardware and software for both Windows and macOS, including installation, configuration, and performance optimization.
• Excellent communication and interpersonal skills to explain technical concepts to non-technical users.
• Ability to manage multiple tasks efficiently while maintaining high levels of accuracy and attention to detail.
• Strong team collaboration skills, with the ability to work independently when needed.
• Basic knowledge of ticketing systems (e.g., ServiceNow) and IT service management (ITSM) principles.

Ideal Profile :

• Must have 3+ years of experience in IT support, field services, or a related role.
• Hands-on experience with Microsoft Office Suite, especially MS Excel (creating reports, working with formulas and data analysis) and PowerPoint.
• Solid experience with troubleshooting hardware and software issues in a professional setting, specifically in both Windows and macOS environments.
• Ability to carry and transport IT equipment weighing up to 50 lbs as needed for installations, repairs, and asset management activities.
• Ability to perform physical tasks such as lifting, moving, and setting up hardware and peripherals.
• Willingness to work flexible hours or be on-call for emergency support.
• Certifications such as CompTIA A+, Network+, or ITIL Foundation are a plus.
• Good understanding of the local work culture and ability to be a people person.

What's on Offer?

• Join a well known brand within Telecommunications
• Excellent career development opportunities
• Opportunity to make a positive impact