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Descripción de la vacante
A leading IT service provider in the Riyadh Region is seeking a dedicated IT Support / Helpdesk professional to provide technical assistance to employees. Responsibilities include first-level technical support for various IT issues, maintaining IT documentation, and training employees on software applications. The ideal candidate has an associate degree in Computer Science and proven experience in IT support, along with strong troubleshooting and communication skills. Fluency in Arabic and English is required.
Formación
Proven experience in IT support or helpdesk position.
Strong understanding of computer systems and technology.
Familiarity with ticketing systems and IT service management.
Responsabilidades
Provide first-level technical support for hardware and software issues.
Troubleshoot and resolve user issues related to IT services.
Monitor and manage IT support tickets.
Conocimientos
Technical support
Troubleshooting
Customer service
Communication
Knowledge of IT systems
Educación
Associate degree in Computer Science or related field
Descripción del empleo
A leading IT service provider in the Riyadh Region is seeking a dedicated IT Support / Helpdesk professional to provide technical assistance to employees. Responsibilities include first-level technical support for various IT issues, maintaining IT documentation, and training employees on software applications. The ideal candidate has an associate degree in Computer Science and proven experience in IT support, along with strong troubleshooting and communication skills. Fluency in Arabic and English is required.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.