A leading IT service provider in the Riyadh Region is seeking a dedicated IT Support / Helpdesk professional to provide technical assistance to employees. Responsibilities include first-level technical support for various IT issues, maintaining IT documentation, and training employees on software applications. The ideal candidate has an associate degree in Computer Science and proven experience in IT support, along with strong troubleshooting and communication skills. Fluency in Arabic and English is required.
Qualifications
Proven experience in IT support or helpdesk position.
Strong understanding of computer systems and technology.
Familiarity with ticketing systems and IT service management.
Responsabilités
Provide first-level technical support for hardware and software issues.
Troubleshoot and resolve user issues related to IT services.
Monitor and manage IT support tickets.
Connaissances
Technical support
Troubleshooting
Customer service
Communication
Knowledge of IT systems
Formation
Associate degree in Computer Science or related field
Description du poste
A leading IT service provider in the Riyadh Region is seeking a dedicated IT Support / Helpdesk professional to provide technical assistance to employees. Responsibilities include first-level technical support for various IT issues, maintaining IT documentation, and training employees on software applications. The ideal candidate has an associate degree in Computer Science and proven experience in IT support, along with strong troubleshooting and communication skills. Fluency in Arabic and English is required.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.