Customer Service jobs in United Arab Emirates

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking a detail-oriented and efficient Night Auditor to join our team in Jeddah, Saudi Arabia. As a Night Auditor, you will play a crucial role in ensuring smooth overnight operations and maintaining exceptional guest satisfaction at our hotel.

• Balance daily transactions and prepare overnight reports with precision and accuracy
• Verify and reconcile guest accounts, ensuring all charges are correctly posted
• Provide exceptional customer service during check-in, check-out, and throughout the night shift
• Assist guests with inquiries and resolve issues promptly and professionally
• Maintain a safe and secure environment for both guests and employees
• Follow and complete the Night Audit checklist to ensure all required tasks are accomplished
• Collaborate with other departments to address any discrepancies or concerns
• Generate and distribute various financial and operational reports
• Support the front desk team with administrative tasks as needed

• Previous experience as a Night Auditor or in a similar role (essential)
• Proficiency in Excel and Opera Cloud
• Strong analytical skills with meticulous attention to detail
• Ability to uphold security and confidentiality procedures
• Guest-centric mindset with excellent customer service skills
• Adaptability to work in a fast-paced environment
• Flexibility to work overnight shifts on a rotating schedule
• Strong communication skills, both verbal and written
• Basic accounting knowledge
• Problem-solving abilities and critical thinking skills
• High school diploma or equivalent (preferred)
• Fluency in English and Arabic
• Valid work visa for expatriates (if applicable)

Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.