Information Technology Support Engineer

Nesma Injazat; Jeddah; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading digital transformation company in Saudi Arabia is seeking an IT Support Engineer to provide technical support for hardware, software, and network issues. The ideal candidate will have over 3 years of experience in IT support and a Bachelor's degree in IT or Computer Science. Strong communication skills in Arabic and English are essential. This full-time role promises an engaging work environment where innovative technology solutions are implemented.

Qualifications

• 3+ years in IT support (hardware, software, networking, and server administration).
• Strong communication skills in Arabic and English.

Responsibilities

• Provide 1st/2nd‑line support for hardware, software, and network issues.
• Install, configure, and troubleshoot end-user devices and applications.
• Manage tickets via ITSM tools with full documentation.
• Assist with server administration and maintenance tasks.
• Document system/network changes and maintain knowledge base.

Skills

Troubleshooting Windows/MacOS

O365 support

Active Directory

Networking fundamentals

Customer service skills

Education

Bachelor’s in IT/Computer Science or equivalent experience

Tools

VMware

AWS

Azure

Job description

Company Description: Nesma Injazat, based in Saudi Arabia, is a leader in digital transformation, providing advanced IT solutions tailored to empower businesses and society. Renowned for its expertise in managed services and cloud migration, the company delivers scalable and cost-effective services. By leveraging cutting‑edge technologies like AI, Machine Learning, Blockchain, and Web 3.0, Nesma Injazat spearheads innovations for a smarter, interconnected world. Dedicated to collaboration, integrity, and customer satisfaction, the company actively supports Saudi Arabia’s Vision 2030, contributing to the nation's progress towards a technology‑driven future.

Job Title

IT Support Engineer

Job Type

Full‑time

Reports to

IT Manager / SDM

Job Overview

We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.

Key Responsibilities

• Provide 1st/2nd‑line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi‑Fi, VPN).
• Install, configure, and troubleshoot end‑user devices, applications, and Active Directory tasks (password resets, permissions).
• Deploy licensed software, ensuring compliance, and train users on new tools/systems.
• Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.
• Assist with onboarding (email setup, access to shared drives/printers).
• Support server administration (Windows/Linux), patching, and security configurations.
• Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi‑Fi troubleshooting.
• Document system/network changes and maintain knowledge base.
• Collaborate on hardware/software rollouts with minimal disruption.

Qualifications

• Education: Bachelor’s in IT/Computer Science or equivalent experience.
• Experience: 3+ years in IT support (hardware, software, networking, and server administration).
• Strong communication skills in Arabic and English.

Technical Skills

• Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware.
• Expertise in O365, Google Workspace, and enterprise applications support.
• Hands‑on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux).
• Knowledge of networking fundamentals (Wi‑Fi, VPN, LAN, DNS, DHCP) and remote support tools.
• Familiarity with virtualization (VMware/Hyper‑V), cloud platforms (AWS/Azure), and monitoring tools.
• Understanding of backup solutions, disaster recovery, and system patching processes.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non‑technical users.
• Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast‑paced environments.

Soft Skills

• Excellent communication and customer service skills, with the ability to explain technical concepts to non‑technical users.
• Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast‑paced environments.

Certifications (Preferred)

• ITIL Foundation certification.
• CompTIA A+, Network+, Server+ or similar IT support certifications.
• Microsoft Certifications (MCSA, Azure Fundamentals or similar).
• Google Workspace (GWS) Fundamentals Certification.
• Cisco Certified Network Associate (CCNA) or equivalent networking certification.
• Linux+ or similar system administration certifications.